Pennwood Cyber Charter School - School Administrative Assistant II

Key Responsibilities

• Communicate via phone, Google Chat, video conferencing tools, email, text, and our student management system.
• Able to balance many spreadsheets to evaluate information and solve problems when there is conflicting information.
• Schedule appointments and maintain calendars.
• Respond to parent and student inquiries promptly and empathetically.
• Assist with personnel tasks and general office operations.
• Maintain office supplies; process orders as needed.
• Cook with vendors for mailings, deliveries, and services.
• Clock in and out for state testing and student engagement initiatives.

Registrar Support Responsibilities

• Request, enter, and upload transcripts and academic records for both new and existing students.
• Verify attendance records, Charter Notification Forms, and change of addresses as they relate to school billing.
• Send records for outgoing students.
• Input and maintain student data in the Student Information System (SIS).
• Generate and interpret reports for internal tracking.

Core Competencies

• Customer Focus: Demonstrates a student- and family-first mindset. Builds trusting relationships with school staff and school districts to enhance their experience.
• Communication Excellence: Communicates clearly and concisely across platforms. Confident public speaker and skilled writer with a strong professional tone.
• Collaboration & Agility: Thrives in a matrixed and fast-paced environment. Flexible, solutions-oriented, and effective in cross-functional teamwork.
• Accountability & Initiative: Manages tasks proactively with strong follow-through. Demonstrates ownership, urgency, and initiative in daily responsibilities.

Qualifications & Requirements

• Preferred: Associate’s or Bachelor's degree, or relevant industry certifications.
• Preferred: Experience working in a K–12, post-secondary, vocational, or office environment.
• Technologically proficient in Google Workspace, Microsoft OS, and web-based platforms.
• Strong organizational and prioritization skills; able to manage competing tasks and deadlines.
• High attention to detail with effective interpersonal skills.
• Able to work independently and under limited supervision.
• Excellent written and verbal communication skills.
• Strong adaptability and problem-solving abilities.
• Must be able to travel within Pennsylvania as required.
• Ability to comply with all internal system access protocols, including mandatory two-factor authentication.