PENNSYLVANIA only - Work at Home Call Center Representative

About the role

This organization operates within the fundraising and outreach sector, supporting a variety of nonprofits such as St. Jude Children’s Research Hospital, March of Dimes, Feeding America, and others. It addresses the challenge of generating funds and awareness for these organizations by engaging donors through outbound and inbound call center work conducted remotely.

The Work at Home Call Center Representative role involves engaging with individuals over the phone to discuss important topics and secure financial support for nonprofit organizations. This position is sales-focused, requiring the ability to effectively communicate and persuade callers to purchase memberships, products, or services that benefit these organizations. The role directly contributes to the fundraising efforts and overall mission impact of the client nonprofits.

Responsibilities

• Conduct outbound and inbound calls to potential donors.
• Present and sell memberships, products, or services to support nonprofit organizations.
• Participate in virtual classroom training with mandatory attendance.
• Work scheduled hours according to selected full-time or part-time plans.
• Complete weekend shifts as required.
• Maintain clear and professional communication during calls.
• Meet performance goals related to fundraising and sales.

Requirements

• Must have a dedicated, quiet home workspace free from distractions.
• Proficient computer skills including copying and pasting, browser navigation, and basic troubleshooting.
• Valid photo ID for identity verification.
• Ability to pass a background check prior to phone time.
• Exceptional conversational and multitasking abilities.
• Own and use a Windows 11 PC or laptop (no Macbooks or Chromebooks).
• Minimum 14-inch monitor; dual monitors recommended but not required.
• At least 8GB RAM with minimum 6GB usable.
• Intel or AMD processor.
• Use Google Chrome (current version); other browsers not compatible.
• Windows Defender antivirus and firewall enabled; other antivirus applications must be uninstalled.
• Internet connection: United States based high-speed, hard-wired Ethernet connection.
• Minimum 50 Mbps download and 10 Mbps upload speeds.
• No VPNs, satellite, cellular, or hotspot connections.
• Telephone: cell phone or landline required for multi-factor authentication calls.
• Additional equipment: webcam, external speakers, external wired mouse, USB wired headset (no wireless).

Pay

$10.00 per hour

Benefits

• Virtual paid training.
• Rewards and recognition programs.
• Weekly pay with partial early access multiple times per week.
• Weekly bonus potential.
• Benefits for full-time employees including Medical, Dental, Vision, and 401(k).