Pennsylvania, Fishtown, Membership Sales Guide

About the role

As a Studio Guide, you’re the heartbeat of the Glowbar experience: the first face clients see, the voice they hear on the phone, and the person who makes the whole visit feel seamless from start to finish. This is a role for someone who genuinely loves people, thrives on the energy of a great sale, and takes as much pride in a spotless studio and airtight books as they do in turning a first-time visitor into a loyal member.

Responsibilities

• Welcome every client with warmth and energy, making each person feel like the most important guest in the room.
• Drive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers—this is a sales-focused role with real revenue targets.
• Lock in rebooking and next appointments post-service, and manage the waitlist to keep the schedule optimized (a key driver of client retention and repeat sales).
• Handle all client communication via phone, email, and text with professionalism and care.
• Share product knowledge and at-home routine suggestions to support the client’s skincare journey, upselling and cross-selling retail products where appropriate.
• Track and report on personal sales performance, conversion rates, and membership metrics, using feedback to continuously improve close rates.
• Keep the studio spotless, organized, and client-ready—from the front desk to the back of house, including studio laundry.
• Share observations and solutions with management to keep the client experience and team performance improving.
• Be the ultimate Glowbar ambassador in personality, presentation standards, and education.

Requirements

• 1+ years of hospitality experience and/or sales experience (restaurant, hotel, salon/spa, or comparable) with a proven track record of superior client service and meeting/exceeding sales goals.
• Genuine passion for people, hospitality, and creating memorable experiences.
• Confidence in sales conversations, comfort with commission-based earning, and a strong drive to meet and exceed membership sales targets.
• Demonstrated ability to close sales, handle objections, and convert prospects into loyal, recurring members.
• A warm, professional presence and a hospitality-first mindset.
• Flexible availability, including weekends (we’re busiest when clients have time to glow).

Schedule

• Full-Time: 5-day open availability, including both weekend days.
• Part-Time: 3-day open availability, including one weekend day.
• Weekend Only: Saturday & Sunday every week.

Benefits

• Uncapped commission: earn up to $15 per membership and $10 per package sold.
• 2% annual compensation increase eligibility.
• Medical, dental, and vision insurance largely covered by Glowbar for Full-Time team members.
• 40 hours of vacation for Full-Time team members + sick leave for all team members.
• Holiday pay at 1.5x for any of the 6 company holidays.
• Access to DailyPay platform—access part of your paycheck before payday at no cost.
• Disability, accident, critical illness, and life insurance coverage.
• Employee Assistance Program (EAP) with free mental wellness support.
• Commuter benefits to help save on transit and parking.
• Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value).
• 25% employee discount off skincare products.
• $150 employee referral bonuses for bringing great people to the team.
• $15 product credit for every first-time client you refer.

Working Conditions

Our studios are energetic, on-your-feet environments. You should be comfortable with:

• Standing, walking, and moving throughout your full shift.
• Bending, reaching, and lifting up to 15 lbs (supplies, laundry, merchandise).
• Stairs, varying temperatures, and the occasional humidity of a laundry room.
• Evening, weekend, and holiday availability to meet client demand.