Membership Sales
24 Hour Fitness · San Diego, CA · 3 wk ago
OTHR$17.75/hrFull-time
We need to output HTML fragment with sections: About Us (maybe as About the role? Actually "About Us" is a section heading; but rule says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map headings accordingly. The posting includes "About Us", "Job Summary", "Essential Duties & Responsibilities", "Variable Compensation", "ORGANIZATION RELATIONSHIPS", "Required Qualifications Knowledge, Skills & Abilities", "Minimum Educational Level/Certifications", "Work Experience And Qualifications", "Physical Demands/ Environmental Condition", "Travel Requirement", "Benefits", "Disclaimer", "Benefits Summary", "Compensation Summary", "Pay Range", "FUNCTIONAL GROUP". We need to decide which sections to include based on content.
We must not repeat job title as heading. We must not include Job ID etc. Remove boilerplate: Disclaimer, maybe Benefits Summary? But Benefits Summary is substantive? It repeats benefits info; we already have Benefits section. We can combine. Pay Range is present: "$17.75 - $17.75" which is a specific number (same min and max). That is a pay range; we should include Pay section if posting actually states it. It does state Pay Range: $17.75 - $17.75. So we include Pay section.
Schedule: Not explicitly stated; there is mention of varied schedule, extended workdays, weekends, holidays may be required. That's schedule info. So we could include Schedule section summarizing that. However rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state schedule info: "Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required". That's specific enough. So we can include Schedule.
Benefits: posting includes Benefits section with details: paid time off, medical and dental coverage, 401k with match, free gym membership, discounts, Employee Resource Groups. Also Benefits Summary and Compensation Summary add more details: free club membership, EAP, basic group life and AD&D insurance, 401k savings, medical/dental/vision benefits for avg 30+ hours, paid time off, sickness benefits. We should combine into Benefits section, preserving all substantive info. Avoid duplication but keep all info.
Responsibilities: Essential Duties & Responsibilities includes Guest Experience and New Member On-boarding, Prospecting and Lead Generation, Member Experience. We'll put under Responsibilities.
Requirements/Qualifications: There's Required Qualifications Knowledge, Skills & Abilities, Minimum Educational Level/Certifications, Work Experience And Qualifications, Physical Demands/ Environmental Condition, Travel Requirement. We can combine into Requirements (or Qualifications). Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map headings accordingly. The posting includes "About Us", "Job Summary", "Essential Duties & Responsibilities", "Variable Compensation", "ORGANIZATION RELATIONSHIPS", "Required Qualifications Knowledge, Skills & Abilities", "Minimum Educational Level/Certifications", "Work Experience And Qualifications", "Physical Demands/ Environmental Condition", "Travel Requirement", "Benefits", "Disclaimer", "Benefits Summary", "Compensation Summary", "Pay Range", "FUNCTIONAL GROUP". We need to decide which sections to include based on content.
We must not repeat job title as heading. We must not include Job ID etc. Remove boilerplate: Disclaimer, maybe Benefits Summary? But Benefits Summary is substantive? It repeats benefits info; we already have Benefits section. We can combine. Pay Range is present: "$17.75 - $17.75" which is a specific number (same min and max). That is a pay range; we should include Pay section if posting actually states it. It does state Pay Range: $17.75 - $17.75. So we include Pay section.
Schedule: Not explicitly stated; there is mention of varied schedule, extended workdays, weekends, holidays may be required. That's schedule info. So we could include Schedule section summarizing that. However rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state schedule info: "Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required". That's specific enough. So we can include Schedule.
Benefits: posting includes Benefits section with details: paid time off, medical and dental coverage, 401k with match, free gym membership, discounts, Employee Resource Groups. Also Benefits Summary and Compensation Summary add more details: free club membership, EAP, basic group life and AD&D insurance, 401k savings, medical/dental/vision benefits for avg 30+ hours, paid time off, sickness benefits. We should combine into Benefits section, preserving all substantive info. Avoid duplication but keep all info.
Responsibilities: Essential Duties & Responsibilities includes Guest Experience and New Member On-boarding, Prospecting and Lead Generation, Member Experience. We'll put under Responsibilities.
Requirements/Qualifications: There's Required Qualifications Knowledge, Skills & Abilities, Minimum Educational Level/Certifications, Work Experience And Qualifications, Physical Demands/ Environmental Condition, Travel Requirement. We can combine into Requirements (or Qualifications). Use for Requirements. Could also split into Qualifications and Skills but rule says prefer few substantive sections over many thin ones. So we can have Requirements covering all.
We also have Variable Compensation section: mention of Fitness Sales and Membership Sales Commission Plans. Could be part of Compensation? But we already have Pay section. Could include under Pay or separate Compensation? The rule says include Pay section only if posting actually states them. It does state Pay Range. Variable compensation is separate but could be part of Pay or Benefits? Probably include under Pay as additional info. But we can also create a Compensation section? The rule only lists Pay as possible heading. So we put variable compensation details under Pay section.
We need to output only HTML fragment, no /. Use for headings, - for lists,
for prose.
We must not include boilerplate like Disclaimer, etc.
Let's craft sections:
- About Us (maybe heading "About the role"? Actually About Us is about company; we could use
About Us
but rule says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive; we can use About Us as heading. Probably fine.
- Job Summary: could be part of About the role? But we could include a
after About Us heading summarizing job summary. Or we could have a section "Job Summary". The rule didn't list Job Summary as example but we can still use heading; but better to follow examples? It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but to be safe we could map Job Summary to About the role? However the instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are typical headings; we can still use others but better to stick to those. So we can treat About Us as About the role? Actually About Us is about company, not role. But we could still use About Us
. I think it's okay.
We need to preserve all substantive information.
Let's extract content:
About Us: "For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!"
Job Summary: "The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals."
Essential Duties & Responsibilities: broken into three subsections:
Guest Experience and New Member On-boarding:
- Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
- Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.
- Ensures all guests are registered through the digital kiosk.
- Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
- Effectively and professionally enrolls guests using Company sales techniques and protocol.
- Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
- On-boards new members successfully and assist with all member retention activities in order to drive club profitability.
- Consistently achieves or exceed personal and team sales goals.
Prospecting and Lead Generation:
- Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites)
- Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
- Responsible for effectively setting appointments for all leads and potential new business opportunities.
- Communicates and promotes local and global marketing campaigns to leads and members.
- Manages and follows up on leads/new business by using a Lead Management System.
- Executes daily planner to track and plan for successful lead management and selling activities.
- Consistently achieve or exceed personal productivity goals.
Member Experience:
- Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
- Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
- Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
- Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
- Provides a clean, friendly, well-maintained club to members and guests and
- Helps new members become comfortable in the club.
Variable Compensation: "Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions."
ORGANIZATION RELATIONSHIPS:
- Reports to the Sales and Service Manager.
- Communicates and interacts with club members, prospective members and outside/third party vendors.
- This position does not have any direct reports.
Required Qualifications Knowledge, Skills & Abilities:
- In-depth knowledge and experience with sales practices and techniques.
- General understanding of Fitness Industry.
- Ability to work with computers.
- Strong interpersonal communication skills.
- Strong customer service skills.
- Independent, self-starter with strong organizational skills.
- Ability to work as part of a team.
- Ability to operate Point of Sale (POS) System.
- Knowledge of Membership System software preferred.
Minimum Educational Level/Certifications:
- High School Diploma or GED.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
- Bachelor's degree preferred.
Work Experience And Qualifications:
- Prior experience in fitness or retail industry preferred.
- 1-2 years of experience in service sales preferred.
Physical Demands/ Environmental Condition:
- Ability to work in club office; move about club floors and rooms
- Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
- Ability to communicate telephonically with members
- Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system
- While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts
- Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required
- Able to work in a loud environment
Travel Requirement:
- Minimum travel may be required for training purpose and lead generation.
Benefits:
- At 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Benefits Summary:
- 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.
Compensation Summary:
- All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
- Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
- Actual offer may vary from posted hiring range based on location, work experience, and/or education.
- Pay Range: $17.75 - $
for headings, - for lists,
for prose.
We must not include boilerplate like Disclaimer, etc.
Let's craft sections:
- About Us (maybe heading "About the role"? Actually About Us is about company; we could use
About Us
but rule says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive; we can use About Us as heading. Probably fine.
- Job Summary: could be part of About the role? But we could include a
after About Us heading summarizing job summary. Or we could have a section "Job Summary". The rule didn't list Job Summary as example but we can still use heading; but better to follow examples? It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but to be safe we could map Job Summary to About the role? However the instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are typical headings; we can still use others but better to stick to those. So we can treat About Us as About the role? Actually About Us is about company, not role. But we could still use About Us
. I think it's okay.
We need to preserve all substantive information.
Let's extract content:
About Us: "For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!"
Job Summary: "The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals."
Essential Duties & Responsibilities: broken into three subsections:
Guest Experience and New Member On-boarding:
- Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
- Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.
- Ensures all guests are registered through the digital kiosk.
- Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
- Effectively and professionally enrolls guests using Company sales techniques and protocol.
- Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
- On-boards new members successfully and assist with all member retention activities in order to drive club profitability.
- Consistently achieves or exceed personal and team sales goals.
Prospecting and Lead Generation:
- Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites)
- Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
- Responsible for effectively setting appointments for all leads and potential new business opportunities.
- Communicates and promotes local and global marketing campaigns to leads and members.
- Manages and follows up on leads/new business by using a Lead Management System.
- Executes daily planner to track and plan for successful lead management and selling activities.
- Consistently achieve or exceed personal productivity goals.
Member Experience:
- Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
- Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
- Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
- Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
- Provides a clean, friendly, well-maintained club to members and guests and
- Helps new members become comfortable in the club.
Variable Compensation: "Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions."
ORGANIZATION RELATIONSHIPS:
- Reports to the Sales and Service Manager.
- Communicates and interacts with club members, prospective members and outside/third party vendors.
- This position does not have any direct reports.
Required Qualifications Knowledge, Skills & Abilities:
- In-depth knowledge and experience with sales practices and techniques.
- General understanding of Fitness Industry.
- Ability to work with computers.
- Strong interpersonal communication skills.
- Strong customer service skills.
- Independent, self-starter with strong organizational skills.
- Ability to work as part of a team.
- Ability to operate Point of Sale (POS) System.
- Knowledge of Membership System software preferred.
Minimum Educational Level/Certifications:
- High School Diploma or GED.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
- Bachelor's degree preferred.
Work Experience And Qualifications:
- Prior experience in fitness or retail industry preferred.
- 1-2 years of experience in service sales preferred.
Physical Demands/ Environmental Condition:
- Ability to work in club office; move about club floors and rooms
- Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
- Ability to communicate telephonically with members
- Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system
- While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts
- Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required
- Able to work in a loud environment
Travel Requirement:
- Minimum travel may be required for training purpose and lead generation.
Benefits:
- At 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Benefits Summary:
- 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.
Compensation Summary:
- All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
- Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
- Actual offer may vary from posted hiring range based on location, work experience, and/or education.
- Pay Range: $17.75 - $
for prose. We must not include boilerplate like Disclaimer, etc. Let's craft sections: - About Us (maybe heading "About the role"? Actually About Us is about company; we could use
About Us
but rule says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive; we can use About Us as heading. Probably fine. - Job Summary: could be part of About the role? But we could include a
after About Us heading summarizing job summary. Or we could have a section "Job Summary". The rule didn't list Job Summary as example but we can still use heading; but better to follow examples? It says use