Peloton Support Analyst

General Responsibilities

• Provide day-to-day production support for Peloton applications with primary focus on WellView and SiteView (issue triage, root cause analysis, resolution, and user communication)
• Troubleshoot and coordinate resolution of incidents and service requests in an Allez (SaaS) environment, including configuration-based issues and vendor escalations
• Troubleshoot and resolve failures across the full data integration pipeline: inbound and outbound integrations for WellView and SiteView, Peloton’s ETL process into Snowflake, and downstream consumption in Databricks; identify the point of failure across each layer and coordinate resolution with integration developers
• Administer and update Peloton workflow configurations, UDL changes, mappings, security/roles following change control and documentation standards
• Partner with drilling, completions, and production stakeholders to capture and confirm requirements for platform changes; evaluate and communicate the downstream impact of changes between WellView and SiteView to ensure cross-application consistency
• Maintain operational readiness: monitoring, runbooks/KBs, release validation, user training materials, and on-call support as required; ensure solutions meet security and audit expectations

Required Qualifications

• BS/BA in Information Systems, Computer Science, Engineering, or equivalent practical experience
• Application support experience supporting business-critical SaaS or enterprise platforms with production ownership
• +5 years hands-on experience supporting Peloton WellView and SiteView (configuration, troubleshooting workflow/data issues, UDLs, etc.)
• Hands-on experience troubleshooting data integration failures across multi-layer pipelines; familiarity with Peloton’s ETL processes, Snowflake, and Databricks, including the ability to trace failures from source system through to downstream consumption

Preferred Qualifications

• Experience troubleshooting specifically in an Allez environment
• Familiarity with ITSM processes and tools (incident/problem/change management)
• SQL proficiency and experience supporting integrations and reporting
• Demonstrated experience collaborating with integration developers and vendors to diagnose failures, confirm fix scope, test resolutions, and prevent recurrence; able to bridge the gap between functional requirements and technical implementation
• Oil & gas domain knowledge (drilling/completions operations, well lifecycle data) and experience supporting E&P applications in a field-centric environment