Pega Business Analyst

Requirements

• Experience in the complete SDLC including Agile methodology
• Experience writing documentation including BRD, FRD, Use Cases, User Stories, etc.
• Experience with end user support using Adobe XD, Visio, and other design tools (Adobe XD preferred)
• Ability to gather and interpret relevant information via interviews, observation, surveys, meetings, and reading manuals/documentation
• Experience in writing test plans and test scripts and conducting various testing
• Experience in creating user training manuals and conducting user training and demos
• Customer service/end user support/helpdesk support experience preferred
• Ability to analyze complex business processes and workflows and propose areas for improvement