Enterprise Applications Business Analyst

About the role

The Enterprise Applications Business Analyst supports the administration and improvement of enterprise applications, Microsoft 365, and Microsoft Entra ID services within a manufacturing environment. They manage user access and identity processes, including Enterprise Applications, SSO configuration, and group-based access models, while helping enforce security and access governance standards.

Responsibilities

• Administer and support enterprise applications and cloud platforms used across manufacturing operations
• Manage identity and access in Microsoft Entra ID, including group management and access controls
• Configure and support Enterprise Applications and SSO integrations (SAML, OAuth, OIDC)
• Handle user access requests using RBAC and least-privilege principles across multiple systems
• Support and maintain labeling systems, including label design and system-level troubleshooting
• Support and optimize the Service Desk cloud platform, including ticket management, workflows, and automation
• Maintain integrations and data flow between systems (ERP, WMS, and other applications)
• Troubleshoot application issues and coordinate with vendors or internal IT teams
• Create and maintain documentation for systems, access models, and procedures
• Afford support to Entra ID and enterprise application initiatives (SSO onboarding, access governance improvements)
• Assist with system upgrades, enhancements, and migrations
• Support continuous improvement initiatives across manufacturing and IT systems

Requirements

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2–5 years of experience in IT support, application administration, or systems support in a manufacturing or industrial environment
• Experience supporting enterprise applications in a production or warehouse setting
• Exposure to Service Desk or ticketing platforms
• Hands-on experience with: Microsoft Entra ID (Azure AD) including access management and identity governance concepts, Enterprise Applications and SSO configuration (SAML, OAuth, OIDC), label design and labeling system troubleshooting, Service Desk platform administration, application support and issue resolution, documentation and process tracking, basic integration and data flow support

Qualifications

• Basic understanding of ERP/WMS systems (Infor or similar is a plus)
• Familiarity with Service Desk platforms (incident/request workflows, automation)
• Basic knowledge of IAM and security best practices
• Working knowledge of Microsoft 365 administration is a plus

Skills

• Strong communication skills across technical and operational teams
• Problem-solving mindset with attention to detail
• Ability to prioritize and manage multiple requests in a production environment
• Willingness to learn and grow technical skillsets
• Team-oriented with a proactive approach

Benefits

• Competitive compensation and benefits
• Collaborative and hands-on team environment
• Opportunities to grow within a manufacturing-focused technology landscape

Pay

$80,000.00 - $120,000.00 per year