Enterprise Applications Analyst

Key Responsibilities And Duties

• Support, configure, and maintain enterprise applications across CRM (Microsoft Dynamics CRM), Ship & Debit (Model N), ERP (Microsoft Dynamics Business Central, Tensoft), and other business-critical systems
• Serve as a functional and technical analyst supporting channel data management, Ship & Debit, pricing, rebates, and quote-to-cash / order-to-cash processes
• Elicit, document, and analyze business requirements and translate them into system configuration, functional specifications, and process designs
• Design, build, and maintain integrations between CRM, ERP, Ship & Debit, and external partner/channel systems using middleware and integration platforms (e.g., Boomi, Power Automate, MuleSoft) and API/EDI frameworks
• Ensure master data accuracy and consistency (customers, distributors, products, price lists) across connected systems, and troubleshoot data and integration issues through to resolution
• Develop and maintain reports and dashboards using SQL and Power BI to support business analytics, operational reporting, and data-driven decision-making
• Cook up and maintain configuration documentation, knowledge base articles, standard operating procedures, and end-user training materials
• Identify recurring issues and recommend process, configuration, or system improvements

Knowledge, Skills, Abilities

• Strong functional understanding of CRM and ERP business processes, including order-to-cash, quote-to-cash, and channel/distribution management
• Experience with CRM platforms such as Microsoft Dynamics CRM
• Experience with ERP platforms such as Microsoft Dynamics Business Central and Tensoft
• Familiarity with Ship & Debit, channel data management, or rebate management platforms such as Model N
• Understanding of integration and middleware concepts, with exposure to iPaaS/automation tools such as Boomi, Microsoft Power Automate, or MuleSoft
• Working knowledge of API (REST/SOAP) and EDI (e.g., 850, 855, 856, 810) integration patterns
• Data analysis and query skills (e.g., SQL, Excel) for validation, reconciliation, and reporting
• Experience using AI-powered tools (e.g., Microsoft Copilot, AI assistants) to accelerate analysis, documentation, and support efficiency
• Demonstrated ability to manage multiple demands and prioritize effectively
• Strong analytical and problem-solving skills with attention to detail
• Maintains accountability for actions (ownership of work) and is extremely reliable
• Excellent written and verbal communication skills, with the ability to work across business and technical audiences