Peer Support Worker (Community Outreach Worker I)

About the role

The EMBRACE Initiative at the University of Maryland, Baltimore seeks a Peer Support Worker (Community Outreach Worker I) to support justice-involved and at-risk youth and their families through community engagement, program facilitation, mentoring, and resource coordination.

Responsibilities

• Recruits a client base within the community by identifying, locating, interviewing, and screening individuals who may be appropriate for the program.
• Provides general information to individuals and families on program objectives and services; eligibility requirements and benefits; confidentiality of information etc.
• Distributes informational materials and literature.
• Conducts visual inspection of the physical condition of the client’s house to identify factors that may be detrimental to maintaining a safe, healthy, and comfortable living environment.
• Serves as a liaison between the client and community resources including department staff, City, State, and Federal social services agencies.
• Schedules clients for appointments with health care providers, reminds them of pending appointments, and contacts them to inquire into reasons for missed appointments.
• Escorts clients to various appointments to ensure compliance and provide support.
• Affords assistance with client retention by following up on all contacts for continued progress assessment and locating those clients who have moved or lost contact with the program.
• Affords assistance with the facilitation of the clinic process by greeting clients and making sure that they are registered to be seen.
• Affords assistance in planning, organizing, and implementing community special events such as health fairs, workshops etc.
• Participates in staff meetings and conferences. Reports on community outreach activities including problems and concerns.
• Prepares written reports and maintains records of outreach contacts and activities.
• Updates information in database from various data forms collected.
• Maintains a good working relationship with all members of the community.

Requirements

Education: High-school diploma or GED.

Experience: None.

Qualifications

Knowledge, Skills, And Abilities:

• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to operate computers and other office equipment.
• Ability to write reports and maintain records.
• Ability to work in extreme weather conditions.
• Ability to perform extensive standing and walking.
• Ability to handle sensitive and confidential matters with discretion and tact.
• Ability to interact with the public, health care providers, community organizations, and social service agencies.
• Ability to maintain poise and courtesy under pressure.

Benefits

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. Contingent Category II staff receive a generous leave package that includes over 2 weeks of vacation each year, paid holidays, sick time, and time for community service; subsidized comprehensive health insurance and supplemental retirement options; professional learning and development programs; limited tuition remission for employees enrolled at UMB; life insurance and long-term disability; and flexible work schedules and teleworking options (if applicable per job).

Pay

Hiring Range: $41,322.88 - $43,000, commensurate with education and experience.

Schedule

Full-time, contractual position.