Peer Support Specialist

Duties/Responsibilities

• Manages designated caseload of members who could benefit from Peer Support services, care coordination, and health navigation
• Schedules and conducts multiple field-based visits per day (clustered by geographic areas)
• Completes assessments and questionnaires to identify barriers and opportunities for intervention
• Works telephonically when not in the field to make outreach calls and receive incoming calls to/from members regarding benefit questions/issues, care coordination, program inquiries, and connecting to their care manager
• Generates referrals to providers, community-based resources, and appropriate services and other resources to assist in goal achievement and maintenance of successful health outcomes
• Liaise between service providers such as doctors, social workers, discharge planners, and community-based providers to ensure care is coordinated and care needs are addressed
• Collaborate as part of the multi-disciplinary health care team to ensure care needs are addressed within members’ care plans and treatment is person-centered
• Contributes to corporate goals through ongoing execution of member care plans and member goal achievement and successful coordination with local supports
• Documents all encounters with providers, members, and vendors in the appropriate systems in accordance with internal and established documentation procedures
• Occasional overtime as necessary

Qualifications

• High school diploma or equivalent
• Certification or Provisional Certification as Peer Specialist or Recovery Peer Advocate
• Demonstrated ability to manage a caseload and work effectively within a team, in a fast-paced environment
• Effective communication and engagement skills, as well as healthy boundary-setting
• Proficient computer skills, including a solid understanding of Microsoft Outlook, Word and Excel
• Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester

Preferred Qualifications

• Bilingual in English and one or more language(s): Spanish, Mandarin, Cantonese highly preferred
• Prior experience in a field-based health care role (home visits a plus)
• Experience using health information systems to document and/or retrieve information
• Experience with geriatric or other at-risk populations, including their caregivers
• Experience in hospital/facility discharge planning
• Experience managing member information in a shared network environment using paperless database modules and archival systems
• Familiar with areas of NYC, Long Island, and/or lower Westchester
• A valid NYS driver's license or ID

Benefits

Healthfirst offers a full range of benefits including medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions.