Peer Mentor: TRiO Student Support Services - Temporary, Part-Time

About the role

The TRiO Student Support Services (SSS) is looking for Peer Mentors to work in the TRiO Centers at the Desert Vista Campus and West Campus. Peer Mentors support college students with organization, accessing campus resources, and course guidance as needed. They also support students as they navigate the college's social network and skills necessary to self-advocate. Peer Mentors assist with the program's intake process by conducting New Student Interviews with incoming TRiO participants and scoring applications. They may also be asked to support other TRiO SSS programming as needed, including but not limited to, new participant orientation; college success workshops; general office duties, etc.

Duties & Responsibilities

• Aid students in navigating college processes, such as using MyPima, completing college requirements, connecting with advisors, counselors, or student life coordinators, etc.
• Contact students to register, confirm, and/or reschedule participation in New Student Intake, Group Advising Sessions, Student Welcome events, etc.
• Manage TRiO social media accounts and assist with content creation and production of promotional materials.
• Aid in maintaining the TRiO website and updating the college resources hub.
• Support check-in and registration at each programming event.
• Lead small group sessions with new students in icebreakers and discussions.
• Provide tours of the PCC campuses.
• Help students prepare for college, including answering questions about resources and the student experience.
• Assist students in setting up and navigating digital resources like MyPima, D2L, Banner, MyDegreePlan, etc.
• Follow up with students after Student Affairs programming events.
• Share information about opportunities to build connections to the college, such as PCC Student Life, student clubs and organizations, leadership opportunities, and how to get involved.
• Support the planning and implementation of TRiO SSS programming events.
• Facilitate leadership training opportunities for students during co-curricular programming events.
• Assist in the assessment and evaluation of programming events.
• Participate in professional development opportunities.
• Perform general office duties, including answering phones, scheduling appointments, database entry, emailing participants, and sharing information about resources.
• Call/text students to remind them about upcoming advising appointments or other program events.
• Maintain and update TRiO SSS inventory.
• Maintain a sanitary and organized work space.

Job Requirements/Qualifications

• High School Diploma or GED
• Current Pima Community College and/or University of Arizona (UofA) student
• Achieve satisfactory academic progress (2.5 GPA and 70% completion rate or higher preferred)
• Be registered for at least 6 credits at PCC or UofA for the following semester
• Available to work flexible shifts and at multiple campus locations, when needed
• Preferred: A current TRiO SSS participant or alumnus
• Mentoring Experience
• Bilingual in Spanish
• Knowledge, Skills And Abilities:
• At least one (1) semester - Experience in student leadership opportunities, service learning projects, college work experience, and/or experience working with high school or college students; OR customer service experience
• Dependable
• Skills in leading small groups
• Clear and concise verbal and written communication
• Ability to provide superior customer service
• Experience in coordinating and prioritizing while performing multiple tasks
• Ability to adhere to College standards and practices
• Development of positive and cooperative interpersonal relationships
• Effective at time management and working independently

Benefits

The position offers flexible scheduling and the opportunity to support a diverse population of students in achieving their educational goals.

Pay

$15.45/hour

Schedule

Up to 19.5 hours per week