Peer Mentor - Remote (PST)

About the role

The Peer Mentor is an integral member of a patient’s multidisciplinary care team. The role of the Recovery Coach is to ensure patients successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment.

Responsibilities

• Provide skills-based individual and group sessions to patients and caregivers in treatment at Equip.
• Implement motivational strategies with patients and caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements.
• Participate in multidisciplinary treatment team huddles to support patient progress in treatment.
• Actively listen and guide patients and caregivers to anticipate challenges and engage in coping-ahead strategies.
• Maintain an availability calendar allowing patients and caregivers to schedule appointments.
• Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan.
• Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to roadblocks to treatment adherence.
• Ensure personalization of care plans by making program recommendations and coordinating services to ensure patient needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups; providing meal support sessions; and referring personalized resources to support the patient and their supports (for adult patients only, if applicable).
• Build a relationship of respect and trust with patients.
• Complete timely documentation of caregiver and patient interactions in compliance with Equip policies.
• Attend and participate in internal meetings as well as initial and ongoing training as assigned.
• Perform other duties as assigned.

Qualifications

• Lived experience with eating disorder recovery with ability to identify as being in a solid space of recovery.
• 2+ years of experience working directly with patients in a setting that utilizes protocolized care – including, but not limited to, coaching, case management, mentorship, social work, or milieu therapy.
• Proven comfort working within structured care models or evidence-based protocols (e.g., following specific clinical guidelines, behavior change frameworks, or care plans).
• Proven ability to balance structured protocols with personalization, meeting patients where they are while keeping them on track with their care goals.
• A proven track record of taking accountability for patient care plans, using evidence-based frameworks to keep patients on track and meet clinical milestones.
• Experience guiding patients and families in achievement of treatment goals while identifying barriers and problem-solving to alleviate.
• Passion for evidence-based care and ability to learn, practice, and develop new coaching skills.
• Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally.
• Strong organizational and time management skills with a proven track record of meeting goals.
• Strong attention to detail.
• Comfortable working with and learning new technologies.
• Comfortable working remotely (including the requirement to be on camera).
• Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment.
• Ability to provide 33 hours a week of direct patient care, including new patients and follow-up sessions.
• Ability to commit to working two evenings until 8pm of your choice per week.

Compensation

Earning Potential Range: $54,000 to $65,000 Base Pay + 15% Annual Performance-Based Bonus Potential
Time Off Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
Generous Parental Leave Benefits.
Core Benefits Competitive Medical, Dental, Vision, Life, and AD&D insurance.
Equip pays for a significant percentage of benefits premiums for individuals and families.
Spring Health, a 100% employer-paid mental health benefit through Guardian.
You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.
Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.
401K Option!

Other Benefits

• Student Loan Repayment: $500/quarter for employees under a year of tenure.
  
• $1,000/quarter for employees over a year of tenure.
• Comparable training workshops and supervision in these modalities are valued over at $3,000 per training.
• For therapists and medical providers, unlimited online courses through NetCE.
• Up to $1,000/year stipend for continuing education.

Work From Home Additional Perks

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
• Initial work-from-home stipend of up to $500.
• Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).
• Company Laptop.