Peer Mentor - Remote (CST)

About the role

The Peer Mentor is an integral member of a patient’s multidisciplinary care team. The role of the Recovery Coach is to ensure patients successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment.

Responsibilities

• Provide skills-based individual and group sessions to patients and caregivers in treatment at Equip.
• Implement motivational strategies with patients and caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements.
• Participate in multidisciplinary treatment team huddles to support patient progress in treatment.
• Actively listen and guide patients and caregivers to anticipate challenges and engage in coping-ahead strategies.
• Maintain an availability calendar allowing patients and caregivers to schedule appointments.
• Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan.
• Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to roadblocks to treatment adherence.
• Ensure personalization of care plans by making program recommendations and coordinating services to ensure patient needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups; providing meal support sessions; and referring personalized resources to support the patient and their supports (for adult patients only, if applicable).
• Build a relationship of respect and trust with patients.
• Complete timely documentation of caregiver and patient interactions in compliance with Equip policies.
• Attend and participate in internal meetings as well as initial and ongoing training as assigned.
• Perform other duties as assigned.

Qualifications

• Lived experience with eating disorder recovery with ability to identify as being in a solid space of recovery.
• 2+ years of experience working directly with patients in a setting that utilizes protocolized care – including, but not limited to, coaching, case management, mentorship, social work, or milieu therapy.
• Proven comfort working within structured care models or evidence-based protocols (e.g., following specific clinical guidelines, behavior change frameworks, or care plans).
• Proven ability to balance structured protocols with personalization, meeting patients where they are while keeping them on track with their care goals.
• A proven track record of taking accountability for patient care plans, using evidence-based frameworks to keep patients on track and meet clinical milestones.
• Experience guiding patients and families in achievement of treatment goals while identifying barriers and problem-solving to alleviate.
• Passion for evidence-based care and ability to learn, practice, and develop new coaching skills.
• Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally.
• Strong organizational and time management skills with a proven track record of meeting goals.
• Strong attention to detail.
• Comfortable working with and learning new technologies.
• Comfortable working remotely (including the requirement to be on camera).
• Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment.
• Ability to provide 33 hours a week of direct patient care, including new patients and follow-up sessions.
• Ability to commit to working two evenings until 8pm of your choice per week.