Family Mentor - Remote (PST)

About the role

The Family Mentor is an integral member of a patient’s multidisciplinary care team. The role of the Family Mentor is to ensure that caregivers successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment.

Responsibilities

• Provide skills-based individual and group sessions to caregivers in treatment at Equip.
• Implement motivational strategies with caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements.
• Participate in multidisciplinary treatment team huddles to support patient progress in treatment.
• Actively listen and guide caregivers to anticipate challenges and engage in coping-ahead strategies.
• Maintain an availability calendar allowing caregivers to schedule appointments.
• Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan.
• Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to roadblocks to treatment adherence.
• Ensure personalization of care plans by making program recommendations and coordinating services to ensure caregiver needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups; and referring personalized resources to support family.
• Guide caregivers in developing advocacy-related documentation, including 504 Plan accommodation request letters.
• Complete timely documentation of caregiver interactions in compliance with Equip policies.
• Attend and participate in internal meetings as well as initial and ongoing training as assigned.
• Perform other duties as assigned.

Qualifications

• 2+ years of experience working directly with patients in a setting that utilizes protocolized care – including, but not limited to, coaching, case management, mentorship, social work, or milieu therapy.
• Proven comfort working within structured care models or evidence-based protocols (e.g., following specific clinical guidelines, behavior change frameworks, or care plans).
• Proven ability to balance structured protocols with deep empathy, meeting patients where they are while keeping them on track with their care goals.
• Proven track record of taking accountability for patient care plans, using evidence-based frameworks to keep patients on track and meet clinical milestones.
• Experience guiding patients and families in achievement of treatment goals while identifying barriers and problem-solving to alleviate.
• Lived experience as an eating disorder support for a loved one in firm/stable recovery.
• Ability to connect with a range of diverse people with varying lived experiences.
• Ability to identify and direct patients and families in achievement of treatment goals.
• Passion for evidence-based care and ability to learn, practice, and develop new coaching skills.
• Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally.
• Strong organizational and time management skills with a proven track record of meeting goals.
• Strong attention to detail.
• Comfortable working with and learning new technologies.
• Comfortable working remotely (including the requirement to be on camera).
• Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment.
• Ability to provide 26-33 hours a week of direct patient care, including new patients and follow-up sessions.
• Ability to commit to working two evenings until 8pm of your choice per week.

Compensation

Earning Potential Range: $54,000 to $65,000 Base Pay + 15% Annual Performance-Based Bonus Potential
Time Off Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
Generous Parental Leave Benefits.
Core Benefits Competitive Medical, Dental, Vision, Life, and AD&D insurance.
Equip pays for a significant percentage of benefits premiums for individuals and families.
Spring Health, a 100% employer-paid mental health benefit through Guardian.
You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.
Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.
401K Option!

Other Benefits

• Student Loan Repayment: $500/quarter for employees under a year of tenure.
  
• $1,000/quarter for employees over a year of tenure.
• Comparable training workshops and supervision in these modalities are valued over at $3,000 per training.
• For therapists and medical providers, unlimited online courses through NetCE.
• Up to $1,000/year stipend for continuing education.

Additional Perks

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
• Initial work-from-home stipend of up to $500.
• Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).
• Company Laptop.

Work From Home

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.