Pediatric Front Desk Specialist Full-Time

At Summer Pediatrics, we believe every child deserves exceptional care—and every family deserves to feel welcomed from the moment they walk through our doors. We are a well-established, independent pediatric practice serving families in Stamford and the surrounding communities. Our mission is to provide compassionate, high-quality pediatric care while creating a positive experience for every patient and family.

About the role

As our Pediatric Front Desk Specialist, you'll be the first smile our families see and the first voice they hear. Our front desk team is the heart of our practice, and we are looking for someone who shares our values of compassion, empathy, excellence, and accessibility.

Responsibilities

• Welcome patients and families with warmth and professionalism
• Answer a high-volume, multi-line phone system and assist callers courteously
• Schedule, confirm, and reschedule appointments
• Verify insurance eligibility and collect accurate demographic information
• Register new patients and update electronic medical records (eCW experience is a plus)
• Collect copays and balances while explaining office policies
• Process referrals, forms, and incoming documents
• Communicate effectively with providers and clinical staff to ensure smooth patient flow
• Assist families with the patient portal and registration forms
• Keep the reception area organized, welcoming, and child-friendly
• Perform additional administrative tasks to support daily office operations

Requirements

• Exceptional customer service skills
• Enjoys working with children and families
• Stays calm and organized in a busy environment
• Can multitask while maintaining accuracy and attention to detail
• Dependable, positive, and a team player
• Communicates professionally in person and over the phone
• Takes initiative and enjoys solving problems

Qualifications

• High school diploma or equivalent required
• Pediatric office experience is a plus
• Spanish-speaking preferred
• Experience with electronic medical records (eCW preferred)
• Comfortable using Microsoft Office and basic computer applications
• Excellent verbal and written communication skills

Benefits

• Free uniforms
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Dental insurance
• Health insurance

Schedule

Full-Time | Monday–Friday