FRONT DESK SPECIALIST - FULL-TIME

Summary

InterCommunity HealthCare is currently seeking a Front Desk Specialist to join our team. The ideal candidate will be responsible for a combination of administrative duties and Trauma-informed care. This role requires a proactive, detail-oriented individual with excellent organizational and communication skills.

Essential Duties & Responsibilities

As a Front Desk Specialist at InterCommunity HealthCare, you will be responsible for a variety of administrative duties. This includes answering calls, verifying insurance coverage, scanning and indexing documents, and assisting with patient care as needed.

• Greeting patients and clients.
• Answering calls and providing information to patients and healthcare professionals in a welcoming, trauma-informed manner.
• Maintaining schedule accuracy, including reminder calls, setting patients up with “MyChart”, accurate booking.
• Verifying insurance coverage, collecting co-pays.
• Billing and coding.
• Scanning and indexing medical records, correspondence, and other documents.
• Assisting with prior authorizations for medical procedures and treatments
• Maintain patient flow in the waiting area, ensuring everyone is checked in and out.
• Maintain the cleanliness of the waiting room between facility staff visits.
• De-escalate using a trauma-informed approach when required.
• Maintain accurate and up-to-date documentation of patient assessments, care plans, progress notes, and services rendered.
• Ensure compliance with regulatory requirements and healthcare policies and procedures.
• Always maintain patient confidentiality.
• Perform other duties as assigned.

Education &/Or Experience

- Strong organizational and communication skills. - Ability to work well in a team-oriented environment. - Knowledge of medical terminology, procedures, and medications. - Proficiency in using electronic medical records and other healthcare software. - High school diploma or equivalent. - Administrative Medical Assistant or Billing and Coding background preferred. - At least 2-3 years of experience working in a community health setting preferred. - Bilingual English to Spanish preferred.