Front Desk Specialist (Part-Time)

About the role

The Front Desk Specialist at Holiday Inn Club Vacations is the primary front-of-house contact, managing guest check-ins, folio transactions, and check-outs while running daily reports. They support the Marketing Face-to-Face team by assisting guests with information and room assignments, and serve as the technical expert for the business center and resort Wi-Fi to ensure excellent first and last impressions.

Responsibilities

• Facilitates the overall guest experience from check-in through check-out, handling complex tasks such as room changes, inventory moves, and folio adjustments as needed.
• Creates and issues keys while ensuring the safety and security of all owners and guests.
• Ensures every interaction exceeds owner and guest expectations.
• Responds to all guest inquiries and, if unable to provide an expert answer, directs the guest to the appropriate resort personnel.
• Identifies needs and promptly addresses owner/guest concerns with urgency and professionalism to ensure satisfaction.
• Maintains responsibility for the house bank, including cash handling, end-of-day receipt reporting, and cashing owner/guest checks.
• Calculates visit costs, verifies customer credit, and determines payment methods for accommodations.
• Coordinates with Housekeeping and Facilities as needed to expedite unit servicing.
• Performs other duties as assigned.

Qualifications

• A High School Diploma or GED equivalent.
• Customer service experience preferred.
• Proficient in MS Office.
• Bilingual preferred.
• Commitment to providing outstanding customer service.
• Ability to quickly learn and effectively use property management applications.
• Ability to establish and maintain positive working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Excellent organizational skills.
• Excellent verbal and written communication skills; fluent in English.
• Must have open availability, including weekends and holidays.