Part-Time Front Desk Operations Specialist

About the role

The Shelter Association of Washtenaw County is committed to ending homelessness, one person at a time. This position serves as an active member of the Shelter Operations Team and is responsible for the smooth operation of the shelter floors during their assigned shift.

Responsibilities

• Ensure the safety of all guests
• Perform duties in a manner consistent with the Shelter Association of Washtenaw County's overall mission
• Committed to SAWC’s mission of ending homelessness
• Interact with clients in a non-judgmental ethical manner (see NASW Code of Ethics)
• Provide supportive, empathetic, confidential listening and offer clients general assistance
• Welcome and orient new clients to the rules and responsibilities of the floor and communal living
• Be familiar with and implement SAWC policies and procedures
• Document various client information and activities in HMIS and staff notes, professionally and appropriately
• Communicate with Manager regarding client Leaves of Absences, Late Arrivals, and other client policy questions
• Must be willing to work holidays and weekends
• Must be on time for work, and use a time clock to document hours
• Other duties, as assigned

Qualifications

• Associates Degree, professional certification, BS or BA in Social Work or related field
• Related experience preferred
• Unrelated degree plus related experience will be considered
• Knowledge of mental health, chemical dependency, and poverty issues helpful

Pay

The salary for the position is $20.09/hr.

Schedule

The scheduled shift days are Saturday and Sunday mornings from 6:00 am - 2:30 pm.