Pediatric Care Coordinator

Duties And Responsibilities

• Outreach to patient populations based on gaps-in-care reports or other reports that have identified vulnerable patients and families
• Conduct needs assessments at least yearly using a validated screening instrument on all patients with whom the Care Coordinator interacts
• Use technological platforms to link patients with needs to community resources
• Affirmative action: Assist with and follow-up on the successful completion of health maintenance items (e.g. lab testing, annual visits) and chronic disease management (e.g. routine diabetic or asthmatic care)
• Conduct home visits as needed
• Identify barriers to care impacting patients’ abilities to adhere to treatments
• Affirmative action: Assist patients with insurance enrollment, or other patient assistance programs
• Work collaboratively with clinical teams to meet the needs of complex, high-cost patients
• Affirmative action: Attend relevant trainings as required and assigned
• Document client referrals, encounters, and services in the EPIC electronic health record and communicate securely with other team members and clinicians
• Maintain strict adherence to all deadlines including report deadlines and timely completeness of documentation

Qualifications

• Affirmative action: Associates degree in health-related field and/or relevant years of experience is required. Bachelor’s degree preferred
• Affirmative action: Experience in Care Coordination; working with teams; using EPIC electronic health record highly preferred
• Affirmative action: Excellent computer skills including word processing and data entry required and the ability to work independently
• Affirmative action: Bilingual in English and Spanish is highly desirable

About Fair Haven Community Health Care

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering.

FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.