PED Systems Analyst

Location

This is an onsite role based in Seattle, WA.

Your Role

• Navigate stakeholder expectations while ensuring alignment on technical deliverables.
• Partner with business and technology teams to understand requirements and translate them into technical solutions.
• Provide support for PED (Pin Entry Device) rollout initiatives across retail environments.
• Document, maintain, and share detailed resolution steps and technical troubleshooting procedures.
• Ensure operational stability and minimal downtime of core retail payment systems on a daily basis.
• Demonstrate empathy towards store partners and proactively identify opportunities to improve support experiences.
• Establish cross-functional, collaborative relationships with business, technology, and store partners.
• Communicate complex ideas effectively.

Your Skills and Experience

• 5+ years of solid experience in technical support, helpdesk operations, retail technology support, or related environments.
• Experience working in Agile projects.
• Capable of conceptualizing latest technology landscape requirements and driving technical solutions.
• Strong understanding of various technology components and their capabilities.
• Works in a team covering business and technology with representatives from client to produce overall quality delivery.
• Experience with helpdesk operations and account provisioning processes.
• Strong analytical thinking to examine system issues, identify root causes, and connect components in an efficient manner.
• Excellent problem-solving skills to resolve complex technical challenges and provide effective solutions and troubleshooting.
• Strong knowledge of activities across every phase of delivery from incident management to post-production support.
• Hands-on experience with ServiceNow, Jira, Meraki, and Splunk.
• Experience with remote management tools and supporting geographically distributed users and systems.
• Knowledgeable in software distribution, deployment, and support processes.
• Experience performing general network troubleshooting and connectivity issue resolution.
• Ability to work effectively in ambiguous situations and adapt to changing priorities, schedules, and workflows.
• Strong attention to detail and commitment to operational excellence.
• Excellent communication skills with experience supporting customers, store partners, and external stakeholders.

Pay

The base compensation range for this role in the posted location is $43,984 to $105,600. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Benefits

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade; Company paid holidays; Personal Days; Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility