Pearland Plus! CFT - Cross Functional Rep - Part time

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the store
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes/policies
• Complies with store and department SOPs, policies, and applicable laws
• Works as a Checker for the Service cross‑functional team when not performing cross‑functional duties
• Ensures compliance with departmental/store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans/sanitizes sales floor, display cases, prep areas, and equipment

Qualifications

• Age 18 or older
• 6+ months of experience in H‑E‑B store operations
• Knowledge of computer systems (Symbol, ACR, label machine)
• Customer service and interpersonal skills
• Verbal and written communication and reading skills
• Ability to adapt to performing a wide range of duties across multiple departments
• Ability to work autonomously
• High school diploma, GED, or equivalent
• Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

Function in a fast‑paced, retail environment, requiring detailed and precise tasks. Work with customers, staying attentive to their needs. Work flexible schedules to accommodate differing department shifts.

Physical requirements vary by department. Common activities include:

• Constantly (5.5+ hrs per 8‑hr day): reaching at waist, grasping, standing, walking, etc.
• Frequently (2.5‑5.5 hrs): reaching overhead, at shoulder, at knee, bending, stooping, squatting, crouching, kneeling, stair climbing, pivoting, twisting, pushing/pulling, pinching, fine‑motor movements.
• Occasionally (0‑2.5 hrs): sitting, reaching overhead, ladder climbing, exposure to wet, cold, hot conditions, loud noise, ambient temperatures.

Specific departmental lifting requirements include:

• Bakery: lift 50 lb, manage >70 lb
• Dairy: lift 40 lb, manage >85 lb
• Frozen: lift 60 lb, manage >75 lb
• Grocery: lift 50 lb, manage >80 lb
• Market: lift 40 lb, manage >40 lb
• Deli: lift 55 lb, manage >65 lb
• Cosmetics: lift 45 lb, manage >45 lb
• Drugstore: lift 15 lb, manage >15 lb
• General Merchandise: lift 50 lb, manage >45 lb
• Floral: lift 55 lb, manage >45 lb
• Gas Station: lift 40 lb, manage >40 lb
• Produce: lift 60 lb, manage >75 lb
• Seafood: lift 50 lb, manage >25 lb
• Service: lift 50 lb, manage >30 lb
• Shelf Edge: lift 50 lb, manage >65 lb

Partners must not lift beyond their safe lifting limit; items that are too heavy should be broken down or assistance requested. Reasonable accommodations may be made for individuals with disabilities.