Pearl Host-ess-

Duties and Responsibilities

• Handles initial cordial reception and escorts guests to a dining table.
• Advises guests of waiting times during reservation periods.
• Assists and facilitates restaurant seating and reservation system.
• Buffet environment: takes guest beverage orders and informs about food outlets.
• Ala carte environment: seats guests and presents menus.
• Answers telephones, takes reservations, verifies reservations, and compliments guests.
• Receives payments from casino guests, adhering to cash control policies.
• Answers guest questions and refers to appropriate management personnel.
• Helps maintain podium, stocks supplies, and cleans as needed.
• Assists with special requests when applicable.
• Answers questions about food offerings, hours of operation, and pricing.
• Maintains professional grooming and appearance, acting as a role model.
• Maintains guests' needs, fulfilling requests promptly according to policies.
• Communicates with marketing hosts to prioritize services.
• Demonstrates promptness, efficiency, and courtesy to guests.
• Records preferential information within the reservation system for future service.
• Utilizes menu knowledge.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Must be at least 18 years of age.