PD - CRISIS RESIDENTIAL SPECIALIST **On-call**

Principal Duties and Responsibilities

• Provide integrated, recovery-oriented, rehabilitation and case management services to individuals in psychiatric crisis in a community based, residential setting.
• Implement individual service and treatment plans.
• Facilitate psychiatric (“psych”) consultations and group sessions by attending psych meetings and taking notes and by scheduling clients for psychiatric consultations.
• Provide medical follow-up assistance to clients in obtaining a primary care physician, coordinating care with medical doctors, and assisting with medical issues, schedules, and transportation.
• Facilitate client insurance benefits to expedite treatment and payment to the Agency.
• Determine client coverage status and, if needed, eligibility for benefits; assist with the benefits application process or liaise with the appropriate existing insurance carrier, including government agencies and private carriers, to obtain the proper paperwork for re-determination; help clients keep track of and maintain eligibility for outpatient services;
• Provide benefits training to clients; help them choose prescription plans; provide benefits assistance to enable them to return to work;
• Field questions from other staff members on benefits.
• Develop and run groups aimed at strengthening individual’s behavioral health, i.e., symptom management and relapse prevention.
• Provide service to clients and clients’ families in linkage with professional and community resources.
• Cook meals, do laundry, and perform housekeeping activities.
• Complete hourly tracking.
• Perform administrative admissions and/or discharge paperwork and procedures.
• Audit and review documents and complete monthly medical record reviews.
• Attend and participate in staff, program, agency and community meetings and training; conduct trainings, as needed.
• Ensure compliance with applicable health and safety or other regulatory requirements.
• Work independently and in a small team environment.
• Engage and communicate effectively with others in both verbal and written English.
• Use second language skills for interpretation and translation verbally and in written form.
• Maintain program facilities and ensure they are clean and well kept.

Other Duties and Responsibilities

• Shifts may be in the evening, over-night, and/or on holidays.

Knowledge, Skill, and Abilities Required

• Educational and Experience Requirements: High School diploma, GED, or equivalent education plus five years’ related experience; OR Associate’s degree plus three years’ related experience; OR a psych tech/LVN plus three years’ related experience; OR Bachelor’s degree/Master’s degree/PhD degree plus two years’ related experience.
• Essential Skills: Work independently and in a small team environment; Engage and communicate effectively with others in both verbal and written English; Use second language skills for interpretation and translation verbally and in written form; Demonstrate ability to: Work independently and in a small team environment; Engage and communicate effectively with others in both verbal and written English; Use second language skills for interpretation and translation verbally and in written form; Monitor and support developmental growth and the recovery process; Manage multiple tasks and demands; Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations; Work from a strengths-based, harm-reduction, social rehabilitation model; Work effectively with persons differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities; Work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, including with the criminal justice system, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently; Work with populations identified as high risk and/or considered under-represented in the County Behavioral Health system with multiple barriers; Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions.
• Special Requirements: Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations and Momentum practices. A valid California Driver License, with access to a reliable vehicle or for driving a company vehicle, current proof of auto liability insurance, and a clean DMV record.