Crisis Intervention Specialist - On-Call

Position Overview

As a Crisis Intervention Specialist, you provide immediate emotional support to people experiencing distress, suicidal thoughts, or looking for mental health resources. You conduct risk assessments, offer brief counseling over the phone, create safety plans, and connect clients to appropriate services.

Qualifications

• Bachelor’s degree in social work or behavioral health sciences field, or combination of at least three years relevant work, education, training, or experience.
• Demonstrated ability to work effectively as a member of an integrated team.
• Demonstrated ability to use appropriate problem-solving and decision-making skills while working with individuals who may be very escalated or experiencing acute crisis.
• Understanding of Trauma-Informed Care models.
• Demonstrated ability to practice self-reflection.

Job Requirements

• Work some holidays and weekends.
• This is an onsite position.
• Due to the nature of the position, there are no scheduled lunch breaks.
• The role requires flexibility in managing breaks and meals during shifts.
• Employees are expected to remain on-call for client support throughout their shift.

About Our Crisis & Information Hotline

The Crisis & Information Hotline operates 24 hours a day, 7 days a week, 365 days a year. Our goal is to foster the life-affirming part of each caller and to empower them to maintain or improve their quality of life. The Hotline is a member of the National Suicide Prevention Lifeline, and is accredited by the American Association of Suicidology, meaning we are held to the highest national standards for suicide intervention services.

To learn more, visit our website: http://www.northwesthumanservices.org/Hotline.html.

How to Apply

To join our team, please visit our website: https://northwesthumanservices.org/employment/

For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

We celebrate diversity and are committed to creating an inclusive environment for all employees.