PCI Professional

About the role

Our Customer Payment Representatives assist the Inside Sales team by facilitating payment over the phone. Reps will be taking inbound transfers and providing world-class customer service. This entry-level position will provide insight into the sales process, Vivint systems, and valuable communication skills that will help you succeed in any work setting.

Responsibilities

• Facilitate customer payments over the phone
• Handle inbound transfers with a focus on customer service
• Engage customers in an upbeat, helpful manner

Minimum Qualifications

• Must be able to work on-site at our Lindon office
• Completed High School Education, GED, or equivalent
• Must be at least 18 years of age
• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
• Computer literate
• Desire to engage customers in an upbeat, helpful manner

Preferred Qualifications

• Ability to multi-task, especially while talking on the phone
• Attention to detail
• Customer service experience

Pay

Starting pay: $14.50/hr + potential bonuses/commissions. Additional $0.50 per hour for bilingual Spanish/English speakers.

Benefits

• Daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family discounts
• Onsite health clinic, gym, and gaming tables
• Medical, dental, vision, and life coverage with a 24/7 medical hotline
• 401(k) with employer match
• Employee Resource Groups

Working Conditions

This job operates in a professional office environment and routinely uses standard office equipment such as computers and phones.

Safety

Vivint enforces a safety culture whereby all employees share responsibility for continuously developing and maintaining a safe working environment. New employees must complete all training requirements and maintain the safety of themselves, their co-workers, and the public. Employees must adhere to written and verbal instructions, promptly report and correct hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on safety issues.

NRG Energy is committed to a drug and alcohol-free workplace. Employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing, as permitted by law and any applicable collective bargaining agreement.