PCC - Complex Scheduler

Overview

Be inspired. Be valued. Belong.

Benefits at Emory Healthcare include comprehensive health benefits starting day one, student loan repayment assistance and reimbursement programs, family-focused benefits, wellness incentives, ongoing mentorship, development, leadership programs, and a supportive environment for career growth.

Responsibilities

• Perform advanced scheduling for complex surgeries, imaging services, and procedures conducted in hospitals, ambulatory surgery centers, or outpatient radiology facilities.
• Carefully coordinate pre-operative and post-operative testing, clearances, and procedural requirements.
• Coordinate care across multiple specialties to ensure appropriate sequencing of appointments and treatments.
• Manage complex scheduling for sequential treatment plans, including clinical trial participants and standard-of-care patients.
• Coordinate transplant-related evaluations and workups for both donors and patients.
• Serve as the primary point of contact for patients and their families, ensuring effective communication, accurate scheduling, and a positive patient experience.

Qualifications

• High school diploma or GED required.
• Minimum of six (6) months of healthcare scheduling experience required.
• Strong problem-solving and critical thinking abilities.
• Excellent verbal and written communication skills.
• Ability to work effectively in a collaborative team environment.
• Strong organizational and time management skills.
• Demonstrated empathy and compassion when interacting with patients and families.

Physical Requirements

• 20-50 lbs; 0-33% of the work day (occasionally)
• 11-25 lbs, 34-66% of the workday (frequently)
• 01-10 lbs, 67-100% of the workday (constantly)
• Lifting 50 lbs max
• Carrying of objects up to 25 lbs
• Occasional to frequent standing & walking
• Occasional sitting
• Close eye work (computers, typing, reading, writing)

Environmental Factors

• Factors affecting environment conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include, but are not limited to:
• Blood-borne pathogen exposure
• Bio-hazardous waste
• Chemicals/gases/fumes/vapors
• Communicable diseases
• Electrical shock
• Latex
• Lighting
• Patient care/handling injuries
• Radiation
• Shift work
• Travel may be required