PC Technician (JNY) with Security Clearance

Titan Technologies, LLC

Special Operations Forces Information Technology Enterprise Contract (SITEC) III

About the role

The PC Technician will support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. They will assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally.

Responsibilities

• Troubleshooting and proactively resolving technical issues.
• Responding to requests for technical support.
• Providing technical problem solving for customer support of database.
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.
• Installing and configuring application and operating system software and upgrades.
• Troubleshooting and repairing hardware and network connectivity issues.
• Removing old equipment and performing data migration to new machines.
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
• Analyzing and making recommendations for hardware and software standardization.

Requirements

• Active DoD TS/SCI clearance.
• DoD 8570.01-M IAT Level II certification (e.g., Security+ CE).
• At least 2 years of relevant IT experience.
• At least 1 year of previous experience working as a PC Technician or Help Desk Technician.
• Outstanding customer service skills.
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.

Qualifications

• Familiarity with secure communications environments and DoD/USSOCOM infrastructure.
• Experience with VoIP telephony services (e.g., extension mobility, provisioning, secure keying).
• Ability to work independently and prioritize multiple tasks in a high-demand environment.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Skills

• Familiarity with secure communications environments and DoD/USSOCOM infrastructure.
• Experience with VoIP telephony services (e.g., extension mobility, provisioning, secure keying).
• Ability to work independently and prioritize multiple tasks in a high-demand environment.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Benefits

• Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications.
• We are a Service-Disabled Veteran Owned Business.