PC Technician (JNY)

Titan Technologies, LLC

About the role

Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, PC Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract.

Responsibilities

• Troubleshooting and proactively resolving technical issues.
• Responding to requests for technical support.
• Providing technical problem solving for customer support of database.
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.
• Installing and configuring application and operating system software and upgrades.
• Troubleshooting and repairing hardware and network connectivity issues.
• Removing old equipment and performing data migration to new machines.
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
• Analyzing and making recommendations for hardware and software standardization.

Requirements

• Active DoD TS/SCI clearance
• DoD 8570.01-M IAT Level II certification (e.g., Security+ CE).
• At least 2 years of relevant IT experience
• At least 1 year of previous experience working as a PC Technician or Help Desk Technician
• Outstanding customer service skills
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills

Qualifications

• Familiarity with secure communications environments and DoD/USSOCOM infrastructure.
• Experience with VoIP telephony services (e.g., extension mobility, provisioning, secure keying).
• Ability to work independently and prioritize multiple tasks in a high-demand environment.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Skills

• High School diploma with 6+ years of relevant experience, OR Associate’s degree with 4+ years, OR Bachelor’s degree with 2+ years, OR Master’s degree with 0+ years.

Benefits

• Serving as a member of a team supporting USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces.
• Opportunity to work in a dynamic, fast-paced environment.
• Opportunity to contribute to the success of a Service-Disabled Veteran Owned Business.

Pay

Compensation is commensurate with experience.

Schedule

Full-time, 40 hours per week.