PC Technician

The PC Technician is responsible for ensuring users are able to conduct their day to day operations with the technology provided. The technician will be involved with administration, setup, and ongoing configuration and maintenance of user desktops and equipment to include servers, applications, routers/switches, firewalls, wireless connectivity, printers, and other technology equipment. In addition, the technician will participate with other team members on the installation, monitoring, maintenance, support, and optimization of all systems, network hardware/software, and communication links. Other duties will include, but are not limited to, the following: Track all service requests, assets, and configurations in the available service desk tracking system, and work with Corporate Technology team members to implement and document best practice procedures and policiesInstall and maintain desktop, laptop, and peripheral hardware and software for multiple business unitsFollow procedures for software/hardware installation and configurationAdhere to and advocate Corporate Technology policies and proceduresProvide excellent customer service by supporting end-users and coordinating with other departments and team members to resolve issuesUpdate/install software to keep all workstations in compliance with company security standardsAsset management of all workstations, software, and supporting documentationSupport for computing devices, networking, telecommunication, and software packages used by business units Requirements Ability to multi-task, take direction, and provide feedback to team membersUnderstanding of PC technical support, remote communications, local area and wireless networking, operating systems, software installation and configurationVery strong attention to detail with the ability to follow up and provide status updates clearly, concisely, and expedientlyEmail troubleshooting skills and expertiseStrong technology troubleshooting skills with ability to resolve complex PC/Network technology issuesAbility and flexibility to adapt to a changing environment and multi-task assignments with a sense of enthusiasm, innovation, and qualityExperience in meeting goals, and completing multiple projectsMust be flexible to work after hours as neededMust be physically capable of operating vehicles safely, possess a valid driver's license, and have an acceptable driving record