PC System Specialist

Locations

Great Lakes, IL (On-Site)

Security Clearance

Verifiable DoD Secret (or higher) is Required

Certifications

Must have verifiable CompTIA Security+ Certification

Primary Duties And Responsibilities

• Perform planning, design, and installation of new and existing personal computer systems.
• Consult with end users to determine hardware and software needs based on operational requirements.
• Develop programs or select and customize commercial off-the-shelf (COTS) software to meet identified needs.
• Install, configure, and maintain computer hardware, peripheral devices, and associated system software.
• Administer and maintain telecommunications protocols as required.
• Provide troubleshooting, diagnostic support, and resolution for hardware and software issues.
• Train and support end users in the use of computer systems, software, and hardware tools.
• Document system configurations, processes, and user instructions.
• Ensure compliance with organizational policies regarding IT security and system access.

Qualifications

Bachelor's Degree (BA/BS) and a minimum of 5 years of relevant experience; OR Associate Degree (AA) and a minimum of 7 years of relevant experience.

• Demonstrated experience supporting PC hardware, software, and peripherals in a mid-to-large scale environment.
• Strong analytical and problem-solving skills.
• Ability to work independently as well as in a collaborative team environment.
• Excellent verbal and written communication skills.
• US Citizen or Lawful Permanent Resident

Benefits

• Health & Wellness: Medical, dental, and vision plans with Telehealth virtual care and resources to support physical and mental well-being.
• Time to Recharge: Generous paid time off.
• Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
• Recognition & Growth: FedTec Applause program for outstanding contributions, and Learning & Development programs for career growth.
• Fitness & Wellness: FedTec Fit Program with an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.