PC Support Specialist - Part Time Weekends

At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children.

Schedule

Saturday and Sunday, 7:00am–7:00pm

Responsibilities

• Install/upgrade hardware and software on portables, desktops, computer wall mounts, and computer carts running Windows 10.
• Diagnose and remedy problems with all types of PCs, peripherals, and applications in accordance with standards.
• Respond to service calls relayed by the Helpdesk.
• Perform periodic maintenance on PCs and peripheral devices.
• Install/upgrade hardware including portables, desktops, computer wall mounts, computer carts, printers, document scanners, and bar code scanners.
• Maintain high performance to keep departments running efficiently.
• Implement new hardware without adverse effect on current production systems.
• Install/upgrade software on Windows 10 systems while minimizing impact on customer systems.
• Engage in periodic contact with customers for feedback on software performance; troubleshoot and correct deficiencies.
• Diagnose problems with network connectivity and user applications.
• Maintain an up-to-date database of owned computer equipment and peripherals; validate and update inventory in accordance with standards.
• Participate in the annual inventory process.
• Provide Helpdesk coverage during non-business hours or as needed.
• Perform physical requirements as described in the Physical Requirements section.

Requirements

• Associate’s Degree from an accredited college or university in Information Technology or related field (equivalent work experience may be substituted).
• Minimum three years experience with Windows 7 or 10, including one year of customer service experience.
• Minimum three years experience with Microsoft Office or Windows applications.
• 1–3 years of customer service experience (preferred).

Skills

• Knowledge of network principles to aid in troubleshooting problems.
• Understanding of user applications to aid in troubleshooting problems.
• Knowledge of personal computers and peripherals.
• Understanding of interfaces between applications and their impact on issues.
• Knowledge of basic network operating system fundamentals.
• Skill in operation and maintenance of personal computers and peripheral devices.
• Skill in overhaul of computers and peripheral devices.
• Skill in diagnosing interoperability of multiple applications on a single platform.
• Strong interpersonal communication skills.
• Ability to work closely with customers and manage expectations.
• Ability to keep abreast of emerging technologies and their application to the environment.

Qualifications

• CompTIA A+ Certification (preferred).
• Microsoft Certified Systems Engineer (MCSE) (preferred).
• Employees identified as “high frequency” drivers will be required to undergo a successful motor vehicle record (MVR) check and meet policy requirements.