PC Network Tech Support 4

About the role

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 4 to support information system lifecycle activities. This role requires on-site, full-time work at our San Diego, CA location.

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Independently performs the following tasks as assigned:
• Works through the ticket queue without intervening management direction (self-motivated).
• Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management.
• Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records.
• Solves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Possess a technical understanding of service desk and IT Operations fundamentals.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.
• Affords technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records.
• Works with Security to remediate classified or unclassified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software.
• Works with Security to remediate classified or unclassified data spillage incidents.
• Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
• Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite.
• Participates in new installations, testing and special projects as needed.
• Spend portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.
• Lifts and moves equipment up to 50 pounds.

Requirements

• High School diploma and 4 years of relevant experience; OR an Associate’s degree and 2 years of relevant experience; OR a Bachelor’s degree and 0 years of relevant experience is required.
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
• Candidates must meet the U.S. Government 8140 requirements for IT 451 Basic: System Administrator (CompTIA A+ or Network+).