PC LAN Technician 8-11

About the role

This position is 100% remote and up to 24 months, with the option of extension. It is located at 1221 S. 2nd Ave., Tucson, AZ 85713.

Responsibilities

• Server Support
• Desktop support
• Support customers on the ADOT network
• Fix computer-related problems
• Troubleshoot hardware problems
• Research and implement potential solutions
• Support agency’s warranty and non-warranty computer and printer repair work
• Aid with assigned project tasks
• Ensure compliance with standards for systems software and documentation
• Teach customers how to use PC-related software and hardware
• Implement software patches, security fixes, and test and validate modified system configurations
• Install and configure PC hardware, software, and peripherals
• Aid with major deployments of hardware and software
• Maintain system reliability and availability
• Attend section staff meetings
• Complete mandatory training classes and other classes as assigned
• Perform preventive maintenance on hardware and software packages
• Teach new staff members how to troubleshoot problems, setup, and install, network related hardware, software, and other peripherals
• Travel between sites to accomplish tasks

Requirements

• MUST HAVE FEWER THAN 8 POINTS ON DRIVING RECORD
• Strong customer service skills
• Excellent interpersonal, written, and oral communication skills
• Advanced troubleshooting and problem-solving skills
• Excellent self-organization and time management skills
• Ability to work collaboratively in teams and across organizations
• Ability to synthesize feedback and adjust plans accordingly
• Ability to develop and write technical documentation
• Ability to evaluate and test emerging technologies
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met
• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
• Ticketing and Department operating procedures
• Knowledge of Microsoft products including operating systems and Office
• Computer hardware configuration and repair knowledge
• Knowledge of Ethernet network topology to assist with troubleshooting network issues
• Knowledge of IT infrastructure industry standards and best practices
• Advanced troubleshooting skills
• Problem definition and alternative analysis skills
• Experience with Active Directory
• Experience with Windows 10
• Experience with Windows 7
• Experience with Server 2008 and Server 2012 engineering
• Experience with Backup solutions
• Time Reporting MS System Center Operations Manager 2012 R2
• Minimum 4 years of current working experience in an IT field
• Current AZ Driver’s license with a good driving record
• Associate/Bachelor's degree in a related field is preferred

Qualifications and Education Requirements

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
• Ticketing and Department operating procedures
• Knowledge of Microsoft products including operating systems and Office
• Computer hardware configuration and repair knowledge
• Knowledge of Ethernet network topology to assist with troubleshooting network issues
• Knowledge of IT infrastructure industry standards and best practices
• Advanced troubleshooting skills
• Problem definition and alternative analysis skills
• Experience with Active Directory
• Experience with Windows 10
• Experience with Windows 7
• Experience with Server 2008 and Server 2012 engineering
• Experience with Backup solutions
• Time Reporting MS System Center Operations Manager 2012 R2
• Minimum 4 years of current working experience in an IT field
• Current AZ Driver’s license with a good driving record
• Associate/Bachelor's degree in a related field is preferred