PC Network Specialist

Essential Functions

• Configures and installs hardware or software that supports critical business needs.
• Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware.
• Sets up and connects to peripheral equipment, including printers and scanners, and troubleshoots and resolves malfunctions.
• Receives and addresses service requests from individual end users or from the help desk.
• Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed.
• Supports the Bank's employee user community.
• Responds to trouble calls from Computer Operations, Technical Support, and the user community for PC’s and the Network.
• Evaluates and tests personal computer and network software products.
• Installs applications software at the workstation level.
• Instructs non-technical users on the use of software products.
• Determines user requirements and operational needs for PC/Network applications.
• Supports remote connectivity (ie: VPN and MFA support).
• Create and maintain desktop and laptop images.
• Support mobile devices such as iPhones, iPads, etc.
• Support active directory including troubleshooting and resolving user and access rights issues.

Non-Essential Functions

• Perform special projects as assigned.
• Perform other duties as assigned.

Minimum Qualifications

• A combination of education and experience equivalent to an associate degree and knowledge typically gained through a minimum of one year of PC support experience.
• Valid Driver's License required.
• Comp TIA Network + certification preferred.
• Knowledge of banking software applications and functionality.
• Knowledge of bank network including local area network, phone lines, VPN access, connections and services.

Skills

• Operating a personal computer including word processing, spreadsheet, and presentation software.
• Troubleshooting computer hardware and software.

Work Environment

• Indoors/outdoor work environment.
• Majority of time spent indoors.

Compensation

The hiring range for this position is $27.85-$37.25 per hour. The compensation offered will fall within this range, commensurate with the candidate’s applicable experience, education, and skills.