Computer Network Support Specialist

About the role

Installing, configuring, and maintaining network systems and components to ensure uninterrupted operations within a DoD environment
Performing routine network diagnostics and troubleshooting to promptly resolve connectivity issues and minimize downtime
Monitoring network performance metrics, ensuring compliance with operational standards and identifying opportunities for process improvements
Providing technical support and guidance to internal teams, ensuring adherence to security protocols and system configurations
Maintaining detailed documentation of network infrastructure, including system configurations, maintenance logs, and troubleshooting procedures

Responsibilities

• Installing, configuring, and maintaining network hardware and software in accordance with prescribed DoD operational requirements
• Performing routine diagnostics, troubleshooting network anomalies, and restoring service levels expeditiously
• Maintaining detailed documentation of network infrastructure, including system configurations, maintenance logs, and troubleshooting procedures
• Monitoring network performance and employing corrective measures to ensure consistent and secure communications
• Providing technical support and guidance to internal teams, ensuring adherence to security protocols and system configurations

Requirements

• Six plus years experience in a computer network support specialist role
• One plus years experience must be with communication systems, networks, or technologies
• Associate's Degree in a related field
• Demonstrated ability to install, configure, and maintain network hardware and software in accordance with prescribed DoD operational requirements
• Proficient in performing routine diagnostics, troubleshooting network anomalies, and restoring service levels expeditiously
• Adept at monitoring network performance and employing corrective measures to ensure consistent and secure communications

Qualifications

• Demonstrated ability to install, configure, and maintain network hardware and software in accordance with prescribed DoD operational requirements
• Proficient in performing routine diagnostics, troubleshooting network anomalies, and restoring service levels expeditiously
• Adept at monitoring network performance and employing corrective measures to ensure consistent and secure communications

Skills

• Familiarity with advanced network troubleshooting and diagnostic tools (e.g., Wireshark, SolarWinds)
• Proven experience with network infrastructure projects involving vendor equipment from leading manufacturers (e.g., Cisco, Juniper)
• Customer service orientation with strong communication skills to facilitate effective end-user support and cross-functional collaboration
• Exposure to ITIL framework and change management processes, enhancing overall service delivery and operational efficiency

Benefits

Filling this position is contingent upon funding.

Pay

To be determined

Schedule

To be determined