PC LAN Technician 1

About the role

Supporting a large-scale Desktop Refresh Program for the Judicial Branch, this position involves:

• Supporting imaging systems, workstation setup, peripheral installation, hardware replacement, basic troubleshooting, inventory tracking, and customer support during deployment activities.
• Providing onsite assistance to judicial staff and end users while maintaining a professional, courteous, and customer-focused approach.
• Maintaining accuracy within ticketing and asset management systems.

Responsibilities

• Deploy and configure Windows desktop and laptop computers.
• Set up monitors, docking stations, printers, and other peripherals.
• Provide customer service and communication support.
• Follow deployment schedules and written procedures.
• Document completed work and maintain accurate documentation.
• Work independently and as part of a deployment team.
• Update tickets and document completed work.
• Lift and move computer equipment as required.
• Travel to various locations throughout Maricopa County as needed.

Requirements

• Experience deploying and configuring Windows desktop and laptop computers.
• Basic knowledge of workstation imaging and deployment processes.
• Experience setting up monitors, docking stations, printers, and other peripherals.
• Strong customer service and communication skills.
• Ability to follow deployment schedules and written procedures.
• Basic troubleshooting skills related to hardware, software, and connectivity issues.
• Ability to work independently and as part of a deployment team.
• Experience updating tickets and documenting completed work.
• Ability to lift and move computer equipment as required.
• Reliable transportation and ability to travel to various locations throughout Maricopa County.
• Professional demeanor and ability to work with users at all organizational levels.

Qualifications

• Experience supporting desktop refresh or hardware deployment projects.
• Experience using SCCM, MDT, Intune, Autopilot, or similar imaging and deployment tools.
• Previous enterprise or government IT support experience.
• Experience with asset tracking and inventory management systems.
• Experience working in a high-volume deployment environment.
• Knowledge of Active Directory and basic network connectivity troubleshooting.
• Experience participating in large-scale PC refresh or deployment initiatives.
• Experience providing onsite technical support in enterprise, government, or public sector environments.
• Experience working directly with end users in customer-facing technical support roles.

Pay

$30.06/hour W2

Schedule

Onsite in Phoenix, AZ 85003 - 4 month contract