Pc Deployment Technician

About the Role

We are seeking detail-oriented and customer-focused PC Refresh Technicians to support a large-scale end-user device replacement initiative. This role will assist with deploying new hardware to employees, coordinating device shipments, preparing and configuring endpoints utilizing Microsoft Autopilot, and providing end-user support throughout the migration process.

Responsibilities

• Support enterprise PC refresh and device replacement projects.
• Prepare, configure, and validate Windows laptops and desktop devices for deployment.
• Assist with Microsoft Autopilot enrollment, device provisioning, and deployment activities.
• Rename devices, verify asset information, and ensure deployment standards are followed.
• Coordinate shipping, receiving, tracking, and inventory management of hardware assets.
• Troubleshoot deployment-related issues during device setup and onboarding.
• Provide remote and/or onsite support to end users during device transitions.
• Assist users with initial login, account setup, application access, and peripheral connectivity.
• Perform hardware diagnostics and basic troubleshooting for laptops, desktops, docking stations, monitors, and accessories.
• Escalate complex technical issues to senior support teams when necessary.
• Maintain accurate documentation of deployment activities, inventory records, and support tickets.
• Follow established project schedules and deployment procedures to meet rollout timelines.
• Support data migration activities and device reimaging when required.
• Ensure compliance with security, inventory, and asset management standards.

Qualifications

• 2+ years of desktop support, deployment, or PC refresh experience.
• Experience with Windows 10/11 environments.
• Familiarity with Microsoft Autopilot, Intune, or endpoint management tools.
• Experience supporting hardware deployments and device lifecycle management.
• Ability to troubleshoot basic software, hardware, and connectivity issues.
• Strong customer service and communication skills.
• Experience working with ticketing systems and documenting support activities.
• Ability to lift and move computer equipment as needed.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience with Microsoft Intune and Endpoint Manager.
• Previous enterprise PC refresh or large-scale deployment project experience.
• Knowledge of Active Directory, Azure AD (Entra ID), and Microsoft 365.
• Experience with asset management and inventory control processes.
• Understanding of hardware imaging and deployment methodologies.
• CompTIA A+, Network+, or equivalent certifications preferred.

Pay

The pay range for this position is $23.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite position in Orlando, FL.

This is a Contract position based out of Orlando, FL. The position is anticipated to close on Sep 25, 2026.