PBX Operator - 40 hrs/wk - Variable Shift - Wyandotte

Responsibilities

• Answer all incoming telephone internal and external calls for multi-site business units for physicians, nurses and patients.
• Prioritize and route communications to the proper destinations via appropriate devices, land lines, cell texts, etc.
• Provide medical communication via physicians' preferred method of contact.
• Page physicians, Medical Staff Leadership.
• Activate mission critical emergency codes, traumas, Cath Lab, OR on-call teams, Stroke Alerts, etc.
• Monitor all alarms, dispatch to Security/Police Authority.

Requirements

• High School Diploma, PC advanced skills, college course work in medical terminology and communications software applications preferred.
• 1 to 2 years’ experience in high volume communications systems, emergency dispatch, and competency with medical terminology, preferably in a multi-site healthcare environment.

Qualifications

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Pay

Details about pay will be provided during the interview process.

Schedule

Variable Shift schedule will be provided during the interview process.