PBX Communication Operator - MGM National Harbor

About the role

The Job Be the voice behind the experience! As a PBX Communication Operator at MGM National Harbor, you'll be the first connection guests make when they need assistance, information, or support.

Responsibilities

• Answer incoming calls and connect guests with the appropriate departments and team members
• Aid guests with questions about the property, amenities, events, and local attractions
• Transfer calls to hotel staff and approved mobile devices as needed
• Dispatch service requests to the appropriate departments
• Log and report telephone issues and assist with emergency repair calls when necessary
• Resolve guest concerns within your scope of authority and escalate issues when needed
• Maintain accurate records and ensure confidential information is handled appropriately
• Deliver exceptional service with every guest interaction
• Sustain a fast-paced operation while maintaining professionalism and attention to detail

Requirements

• At least 18 years of age
• 1+ Years of Prior Relevant Experience

Qualifications

The ideal candidate should have a strong customer service background and be able to handle multiple tasks simultaneously. Excellent communication skills are essential, along with the ability to multitask and prioritize effectively.

Skills

• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making abilities
• Proficiency in using PBX systems and related technologies

Pay

The rate for this role is: $18.21

Schedule

This is a full-time position with flexible hours to accommodate the needs of the business.