PBX Clerk, Full-time

Location: Riverton
Hours: Full-time Monday-Friday 7:30 AM - 4:00 PM

Responsibilities

• Answer incoming calls promptly, courteously, and professionally
• Direct calls to appropriate departments or personnel based on caller needs
• Accurately transfer calls and handle internal/external inquiries
• Serve as an information center for callers and internal guests
• Operate the hospital’s public address system, including pages for emergencies and routine announcements
• Execute emergency paging procedures for codes and disaster protocols
• Sanitize and maintain cleanliness of PBX equipment and workspace daily
• Maintain confidentiality of patient and operational information
• Perform additional clerical or administrative tasks as assigned

Knowledge/Skills/Abilities/Expectations

• Clear, articulate verbal communication
• Ability to use sound judgment and remain calm in emergencies
• Basic knowledge of hospital departments and functions
• Strong customer service orientation
• Attention to detail and ability to multitask
• Basic computer and telephone system proficiency
• Constant: Sitting, using hands for phone/keypad, seeing, hearing, and speaking
• Occasional: Standing, walking, reaching with hands and arms, stooping
• Lifting: Occasionally lifts up to 10 lbs
• Office-based hospital setting
• Minimal exposure to clinical hazards
• May experience moderate noise levels from telephone equipment or emergency announcements

Qualifications

• Education: High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)
• Licenses/Certifications: None Required
• Experience: Prior Experience working with minimal supervision in a fast-paced environment (Preferred)