PBX Supervisor | Full Time
Overview
The Ideal Services Supervisor at Omni Amelia Island Resort & Spa leads a team of Ideal Services Agents in providing five diamond customer service to a wide variety of callers. This role serves as the main communication center of the hotel, handling a high volume of calls from both internal and external customers.
Responsibilities
- Answer incoming telephone calls to the hotel efficiently and courteously.
- Direct phone calls and messages to appropriate personnel or guest.
- Aid all guests and employees.
- Initiate Omni prompt responses to help lines by logging information regarding problems/situations requiring prompt attention and relaying to appropriate personnel.
- Record and make Wake up calls.
- Operate switchboard and two-way radio.
- Train new associates.
- Operate Systems - Monitor Alice and Synergy.
- Maintain Hotel Directory.
- Stay updated with emergency response procedures.
- Review agents' prompt response logs.
- Assure daily checklists are completed.
Qualifications
- Answer incoming telephone calls to the hotel efficiently and courteously.
- Direct phone calls and messages to appropriate personnel or guest.
- Aid all guests and employees.
- Initiate Omni prompt responses to help lines by logging information regarding problems/situations requiring prompt attention and relaying to appropriate personnel.
- Record and make Wake up calls.
- Operate switchboard and two-way radio.
- Train new associates.
- Operate Systems - Monitor Alice and Synergy.
- Maintain Hotel Directory.
- Stay updated with emergency response procedures.
- Review agents' prompt response logs.
- Assure daily checklists are completed.
Pay
The pay for this position is competitive and commensurate with experience.
Schedule
The schedule for this position is typically Monday through Friday, with some evening and weekend shifts as needed.
Benefits
The benefits package includes health insurance, retirement plans, paid time off, and other perks offered by Omni Hotels & Resorts.
Skills
Strong communication skills, ability to multitask, and proficiency with call center software are essential for success in this role.
Benefits
At Omni Hotels & Resorts, we offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. We also provide a supportive work environment where our associates can grow and thrive.
Pay
The pay for this position is competitive and commensurate with experience.
Schedule
The schedule for this position is typically Monday through Friday, with some evening and weekend shifts as needed.
Company Information
Omni Hotels & Resorts is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We celebrate diversity and are proud to be an AA/Disability/Veteran Employer.