PBX Administrative Assistant

About the role

Join the Patient Access team at Starr Regional Medical Center, a Lifepoint Health facility dedicated to making communities healthier. This PRN position offers variety across switchboard operations, patient registration, and administrative support. It is ideal for a dependable, flexible individual who thrives in both fast‑paced periods and independent work.

Responsibilities

• Operate the hospital PBX/switchboard, answering and routing incoming calls accurately and professionally.
• Page hospital staff and communicate announcements according to established procedures and paging protocols.
• Announce emergency codes and prioritize urgent communications while remaining calm, accurate, and professional.
• Provide information and assistance to hospital visitors, patients, callers, staff, and other customers.
• Perform patient check‑in/registration support for services including Medical Records, MRI, echocardiograms, and stress tests.
• Provide scheduled relief coverage for Emergency Department registration as needed.
• Support administrative functions such as processing reports, handling mail during day shifts, and providing clerical support to the Financial Director.
• Utilize telephone, computer, scanner, and applicable registration systems/equipment to complete daily responsibilities.
• Provide PBX/switchboard coverage primarily at the Athens campus, with additional coverage at the Etowah campus as departmental needs require.
• Maintain accuracy and professionalism while managing multiple priorities in a fast‑paced environment, especially during high‑volume daytime hours.
• Work independently and appropriately prioritize emergency communications, patient needs, incoming calls, and routine requests.
• Provide PRN coverage for PTO, call‑outs, vacancies, holidays, and other departmental staffing needs.
• Perform other duties as assigned to support Patient Access and hospital operations.

Requirements

• High school diploma or equivalent (required).
• Customer service experience in a high‑volume or fast‑paced environment (strongly preferred).
• Previous clerical, PBX/switchboard, call‑center, dispatch, reception, hospital, or similar customer‑facing experience (preferred but not required).
• Strong customer service skills and the ability to remain calm and professional under pressure.
• Ability to multitask, prioritize competing responsibilities, and maintain accuracy in a busy environment.
• Professional telephone etiquette and effective verbal communication skills.
• Dependable, attentive, flexible, and comfortable working independently.
• Ability to learn PBX procedures, hospital emergency codes, paging protocols, and applicable patient registration processes.
• Basic ability to operate computers, telephones, scanners, and related office equipment.
• Flexibility to work varying shifts—including days, evenings, nights, weekends, and holidays—with weekend and holiday availability expected.
• Ability to provide coverage with limited notice when unexpected absences or immediate staffing needs occur.
• Willingness to work primarily at the Athens campus and provide coverage at the Etowah switchboard as needed.

Schedule

This is an as‑needed PRN position; hours are not guaranteed and will vary according to departmental coverage needs. The employee may provide coverage for PTO, call‑outs, vacancies, holidays, and other staffing gaps. Flexibility to work days, evenings, nights, weekends, and holidays is required, and some shifts may be assigned with limited notice.

Benefits

• Employee well‑being programs covering mental, physical, and financial wellness.
• Virtual care appointments and mental health services.
• Discount programs to support overall health and financial security.