PBM Client Experience Manager

Position Summary

The Pharmacy Benefit Management Client Experience Manager examines sales, account management, and business retention metrics for products and services, in order to support profitable growth and other business objectives. This person controls strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and achievement of financial objectives.

What You Will Do

Client Support

• Perform and support plan changes
• Perform ID card facilitation
• Complete any necessary reporting (scheduled, ad-hoc)
• Conduct inbound phone calls
• Complete any assigned invoices
• Perform any assigned group terminations
• Complete documentation requests
• Serve as a presence throughout the implementation process
• Facilitate and participate in external-facing meetings

Member Support

• Perform overrides as needed
• Oversee prior authorization and accessibility processes
• Conduct inbound phone calls
• Oversee resolution of claims issues
• Perform manual eligibility adds and terminations
• Service warranties as assigned

Required Qualifications

• 5+ years of experience in a pharmacy, PBM, or insurance setting
• Travel up to 25% of time within the continental United States

Preferred Qualifications

• Certified Pharmacy Technician
• Basic awareness of problem solving and decision-making skills
• Previous experience with Salesforce
• Bachelor's degree

Education

High school diploma or GED.

Pay

The typical pay range for this role is $46,988.00 – $122,400.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process.

Schedule

Anticipated Weekly Hours: 40. Time Type: Full time.