Client Experience Manager

About the role

You’re not just growing revenue — you’re shaping how the world’s most impactful healthcare brands show up at the point of care. We’re looking for a Client Experience Manager who thinks of themselves as a strategic partner, not a transactional salesperson.

Responsibilities

• Develop and grow new or existing business: Become an SME for your assigned accounts—brands, pipelines, org changes, key contacts—to identify the right opportunities at the right time, bringing your pharmaceutical media knowledge to every first conversation so you show up as a trusted partner.
• Own the Full Deal Cycle: Move deals from capabilities presentations and proposals through revisions, sell-in, and contracting. You’ll respond to RFPs by developing tailored proposals in close collaboration with internal analytics, creative, strategy, and research teams.
• Be a Trusted Strategic Partner: Serve as the primary point of contact for your accounts, from answering questions, sharing insights, to presenting monthly campaign performance in partnership with internal teams. You will help demonstrate value, support renewals, and keep client relationships active between deals while maintaining accurate Salesforce records and pipeline hygiene, so the team has a clear view of revenue and progress.
• Get “out of the office” for fun entertainment with clients: Client relationships here go beyond the conference room—think bagel drops, concerts, sporting events, perfume making, and all kinds of fun creative activities in between. Since spending time in person with your clients is core to your role, you'll spend time face-to-face with media and pharmaceutical clients across the NYC area 1–3 times per week on average, plus occasional national travel.
• Contribute to a collaborative team culture: Deliver compelling presentations and product demos that make clients say, “Yes — this is exactly what we need.” Serve as the client’s advocate internally, carrying their priorities into every cross-functional conversation.

Requirements

• Bachelor’s degree with 4+ years of account or client-facing experience in digital media, creative or media agencies, healthcare publishing, or digital advertising
• Healthcare experience required; pharmaceutical agency or media background strongly preferred
• Deep familiarity with how agencies work—the internal dynamics, the team structure, the pace, and the ability to use that knowledge to build stronger partnerships
• Fluency in digital media vernacular from measurement, brand performance, campaign insights, to the ability to turn data into client-ready recommendations that land
• Strong PowerPoint skills and the confidence presenting to all levels of a client organization, from day-to-day buyers to senior leadership

Qualifications

Healthcare experience required; pharmaceutical agency or media background strongly preferred

Skills

Know the pharmaceutical media world or have healthcare media experience: Point of Care, Programmatic, DTC, HCP, OTC, or OOH experience highly valued

Benefits

Base salary: $135,000-150,000 (depending on experience)

A comprehensive Total Rewards package designed to support your whole life—not just your work.