Payroll Tax Specialist

About the Role

The Payroll Tax Specialist will support accurate and compliant payroll tax operations across federal, state, and local jurisdictions. This role ensures tax registrations, payments, filings, agency communications, and client requests are handled efficiently and accurately. Working in a fast-paced payroll and HCM environment, you will collaborate with internal teams, clients, and government agencies to resolve tax-related issues and maintain compliance. The position combines technical payroll tax knowledge with strong customer service, research, and administrative skills.

Responsibilities

• Prepare and submit tax identification applications for federal, state, and local tax agencies.
• Create, review, and coordinate Power of Attorney (POA) documentation.
• Contact clients to support agency access, registrations, approvals, and other payroll tax requirements.
• Communicate directly with federal, state, and local agencies to obtain guidance and resolve account-related issues.
• Research payroll tax questions and provide accurate, timely responses to clients and internal stakeholders.
• Support tax payments, filings, registrations, account maintenance, and other payroll tax compliance activities.
• Maintain accurate client files, communication records, tax documentation, and supporting materials.
• Monitor and manage multiple requests and priorities while meeting established deadlines and service expectations.
• Partner with payroll, HCM, accounting, and other internal teams to support accurate payroll processing and tax compliance.
• Follow documented procedures, regulatory requirements, and internal quality standards when handling client and agency requests.
• Provide professional and responsive customer service across all client interactions.
• Participate in special projects, process improvements, and other activities supporting the broader payroll tax function.

Requirements

• Associate’s degree in Accounting, Finance, Business Administration, Human Resources, or a related field, or an equivalent combination of education and professional experience.
• Basic knowledge of payroll, accounting, taxation, or compliance principles.
• General understanding of business entity structures and tax classifications, including corporations, partnerships, LLCs, and sole proprietorships.
• Ability to understand how different business structures affect payroll tax registration and compliance requirements.
• Previous experience in customer service, client support, administration, payroll, accounting, or a related professional environment.
• Strong attention to detail and a consistent commitment to accuracy.
• Excellent written and verbal communication skills, with the ability to communicate professionally with clients, colleagues, and government agencies.
• Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to research information, analyze tax-related issues, and identify appropriate solutions.
• Ability to learn, interpret, and apply federal, state, and local payroll tax regulations and compliance requirements.
• Ability to independently follow established processes while collaborating effectively with a broader team.
• Proficiency with Microsoft Office and common business technology tools.

Preferred Qualifications

• Experience supporting payroll operations or payroll tax administration.
• Familiarity with federal, state, and local payroll tax requirements.
• Experience with payroll, HCM, or accounting software platforms.
• Experience with tax registrations, agency correspondence, or account maintenance.
• Call center or client service experience.
• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification.

Benefits

• Estimated base pay range of $21-$28 per hour, with actual compensation based on location, skills, experience, education, certifications, business needs, and other relevant factors.
• Potential eligibility for an annual discretionary bonus based on applicable participation requirements and individual and organizational performance.
• Eight health plan options, including HMO and PPO plans.
• Dental and vision coverage.
• Health Savings Account (HSA) opportunities, including potential employer contributions.
• Employee Assistance Program (EAP).
• Employer-sponsored basic life insurance.
• Short- and long-term disability coverage.
• 401(k) savings plan with profit sharing and employer matching contributions.
• Well-being incentive programs.
• Education and professional certification assistance.
• Flexible time-off arrangements.
• Family care and parental leave.
• Family formation benefits.
• Cell phone reimbursement.
• Travel rewards.
• Optional benefits including critical illness and accident insurance, hospital indemnity, legal services, long-term care, pet insurance, identity theft protection, and supplemental life/AD&D coverage.

Work Environment

• Opportunities to develop specialized expertise in payroll tax, compliance, HCM, and client service.
• Remote work environment with opportunities to collaborate across teams.