Payroll Specialist

Responsibilities

• Responds to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications.
• Provides application/navigation support.
• Affords Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.
• Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).
• Affords Clients with Payroll processing questions and issues.
• Uses on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
• Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
• Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.
• Completes Complex Projects Including Calculation updates, special reports, tax amendments, company setup, troubleshooting PTO, OT, Double Time, etc. researches historical data for adjustments needed
• Researches Benefit Accruals recalculates and imports corrections.
• Affords Client with tax changes for understanding, conducts research and follow-ups as needed.
• Performs other related duties as assigned.
• Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.

Requirements

• Minimum 2 years of payroll processing experience.
• Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.
• Working knowledge of the following applications: WFN (Portal), PR Module, HR Module, TA Module, Wage Garnishments, Tax Registration, Total Tax Plus, ADP Reporting, GLI, ADP Tools, SharePoint, AutoPay Mainframe, LUMIN, All internal tools to support the offering.

Qualifications

• Bachelor's degree preferred.
• Completion of FPC (Fundamental Payroll Certification).
• High-level payroll knowledge including payroll skills for processing Client payrolls.
• Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
• Strong verbal and written communication skills.
• Ability to analyze and resolve problems through effective customer interface and communication.
• Must be able to work under time constraints to ensure that deadlines are met.
• Excellent Professional Customer Service Skills.
• Strong Organizational Skills.
• Strong Process and documentation skills.
• Strong Research Skills.
• Proficient in MS Office applications, especially Word and Excel.

Skills

• High-level payroll knowledge including payroll skills for processing Client payrolls.
• Strong verbal and written communication skills.
• Ability to analyze and resolve problems through effective customer interface and communication.
• Must be able to work under time constraints to ensure that deadlines are met.
• Excellent Professional Customer Service Skills.
• Strong Organizational Skills.
• Strong Process and documentation skills.
• Strong Research Skills.
• Proficient in MS Office applications, especially Word and Excel.

Benefits

ADP offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. For more information, please visit the ADP website.

Pay

The salary range for this position is $40,000 - $60,000 annually, depending on experience and qualifications. The actual compensation will be determined based on the candidate's qualifications and experience.

Schedule

The Payroll Support Representative works a flexible schedule, typically Monday through Friday, with occasional extended hours during peak seasons. May work 5 - 10 hours of overtime 6 - 8 weeks of the year.