Payroll Solutions Specialist

About the role

Join a high-performing team in ADP's Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients' inquiries regarding payroll practices and tax considerations. This role operates in a metrics-driven call center environment as part of a structured day, focusing on building rapport, establishing trust, and maintaining professionalism with clients.

Responsibilities

• Product Support: Respond to client questions regarding payroll and benefits products, including data maintenance, setup, configuration changes (e.g., Vacation/Paid Time Off, Special Calculations, Time and Attendance schedules, 401k, Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals), and new feature setup requests.
• Payroll Processing - Tax: Assist clients with payroll processing, resolve issues, and conduct research on tax changes. Ensure timely and accurate payroll and tax processing by communicating updates, changes, or issues to relevant parties. Monitor Tax Registration Services and verify active jurisdictions using online tools.
• Consultation: Act as a trusted advisor to clients, providing consultative support and recommendations on product optimization during status calls and other interactions.
• Quarter and Year-End Support: Resolve issues in partnership with clients during error prevention notices, determine corrections, and generate details on changes needed for processing additional payroll.
• Reporting and Analysis: Work on complex projects, including calculation updates, special reports, tax amendments, company setup, and troubleshooting. Research historical data, determine adjustments, and use online tools to make corrections.
• Collaborate and Communicate: Work with internal teams (401k, Flexible Spending Accounts, Tax, etc.) and third-party vendors to identify and resolve issues. Escalate issues when necessary and communicate status and resolution to clients. Share upcoming changes with clients and address their concerns. Create and update standard client documentation.

Requirements

• At least two years of relevant experience, OR
• Military experience, with recognized discipline, commitment, and problem-solving abilities.

Occasional extended hours during peak seasons, with 5–10 hours of overtime for 6–8 weeks of the year.

Preferred Qualifications

• High-level payroll knowledge, including skills for processing client payrolls.
• Basic knowledge of payroll tax principles and wage and hour laws.

Benefits

• Inclusive culture valuing equity, inclusion, and belonging.
• Business Resource Groups for global networking and shared experiences.
• Career growth opportunities in an agile, fast-paced environment.
• Ongoing training, development, and mentorship.
• Comprehensive health benefits starting on Day 1, including medical, dental, vision, life insurance, and wellness programs.
• Mental health and well-being support.
• Company-paid volunteer time off for community engagement.
• Matched retirement savings, short- and long-term disability, and charitable contribution matching.
• Paid holidays, personal days, and vacation.

Pay

Base salary offers vary based on location, skills, and relevant experience, ranging from USD $18.56 – USD $34.66 per hour. Some positions may include additional compensation in the form of bonus, equity, or commissions. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws.