Payroll Solutions Specialist

About the role

In this role, you will join a high-performing team in ADP’s Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP’s service reputation and client satisfaction in your hands. Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients’ inquiries regarding payroll practices and tax considerations.

Responsibilities

• Product Support
  • Respond to client questions regarding ADP payroll and benefits products and provide application and product navigation support.
  • Perform data maintenance, set up, and configuration changes for options such as Vacation/Paid Time Off, Special Calculations, Time and Attendance schedules, 401k, and more.
  • Handle new feature set up requests including Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, and similar items.
• Payroll Processing – Tax
  • Assist clients with payroll processing and resolve issues that arise.
  • Guide clients through tax changes, conduct research, and follow up as needed.
  • Provide timely communication to appropriate parties for updates, changes, or client issues to ensure accurate and timely payroll and tax processing.
  • Monitor Tax Registration Services reports for live clients and verify all jurisdictions are active.
• Consultation
  • Act as a trusted advisor to clients and provide consultative support and recommendations on product optimization during status calls and other interactions.
• Quarter and Year-End Support
  • Resolve issues surfaced in error prevention notices in partnership with clients.
  • Determine corrections and generate details on changes needed for processing additional payroll.
• Reporting and Analysis
  • Work on complex projects including calculation updates, special reports, tax amendments, company set up, troubleshooting, and more.
  • Research historical data, determine adjustments, and use online tools to make corrections.
• Collaborate and Communicate
  • Collaborate with internal teams (401k, Flexible Spending Accounts, Tax, etc.) and third-party vendors to identify and resolve issues and ensure services meet client expectations.
  • Escalate issues when necessary and communicate status and resolution to the client.
  • Share upcoming changes that could impact clients and address their concerns.
  • Create standard client documentation and update it regularly.

Requirements

• At least two years of experience, or military experience.
• Occasional extended hours during peak seasons.
• May work 5–10 hours of overtime for 6–8 weeks per year.

Preferred Qualifications

• High-level payroll knowledge, including processing client payrolls.
• Basic knowledge of payroll tax principles and wage and hour laws.

Benefits

• Medical, Dental, Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short- and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off

Pay

Base salary: USD $18.56 – USD $34.66 per hour. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws.