Payroll Operations Specialist

About the role

Niural is a modern global payroll platform offering US Payroll, US PEO, Global EOR, Global Payroll, and Global Contractor Management. We provide a new experience for clients with an AI-powered payroll tax engine and modern payment rails, committed to empowering businesses in the digital economy.

Responsibilities

• Process and support payrolls for PEO and payroll clients in accordance with established deadlines.
• Review and audit payroll data for accuracy, including hours, earnings, deductions, taxes, benefit deductions, reimbursements, adjustments, and employer costs.
• Investigate and resolve payroll discrepancies related to pay, taxes, deductions, benefits, reimbursements, retroactive changes, and adjustments.
• Communicate with clients by email as needed to clarify payroll items, request missing information, or provide payroll-related follow-up.
• Partner with Customer Success on client-reported payroll issues by researching root cause and providing accurate findings.
• Audit monthly client payroll invoices and support payroll-related reconciliations.
• Maintain accurate payroll notes, audit trails, task updates, and internal documentation.
• Identify workflow gaps and recommend process improvements to improve accuracy, efficiency, scalability, and client experience.

Requirements

• At least 2 years of payroll operations experience, preferably in a PEO, payroll provider, or multi-client payroll environment.
• Strong understanding of payroll processing, payroll taxes, deductions, benefit deductions, wage compliance, and payroll adjustments.
• Experience reviewing and auditing payroll data for accuracy.
• Ability to communicate professionally with clients by email when needed.
• Experience working with payroll systems, payroll reports, internal ticketing systems, or task management tools.
• Ability to work cross-functionally with Customer Success, Tax, Benefits, Engineering, and Payroll Operations teams.