Payroll Operations Manager, Americas
While this position is posted in a specific location, all of Oyster’s positions are fully remote, and you can work from home forever. To create the best experience for this employee and to meet the business needs, this role requires you to be based in the Americas.
About the role
The Payroll Operations Manager, (Americas) is a technically credible people leader who will shape and scale payroll operations across the region. You will lead an experienced distributed team, own operational escalations and vendor outcomes, and partner across the business to improve controls, customer experience, and service delivery. The role requires deep US and Canada payroll expertise, working knowledge of key Latin American markets, strong equity-payroll knowledge, and an automation-first approach to growth.
Responsibilities
- Lead, coach, and develop experienced payroll ICs through clear goals, candid feedback, thoughtful delegation, and effective performance management.
- Act as the technical escalation point for complex US and Canada payroll matters and provide informed coverage across Mexico, Brazil, Colombia, and emerging Americas markets.
- Own operational escalations, customer calls, root-cause analysis, risk identification, and durable corrective actions.
- Manage vendor outcomes, SLAs, controls, scorecards, and accountability